Whitney Crummer
Stamford,CT
Summary
Detail-oriented Office Professional with over 10 years of experience in clerical work, recordkeeping, and schedule coordination. Skilled at ensuring professionals remain focused and prepared for daily responsibilities. Proficient in creating business correspondence, detailed reports, and efficient spreadsheets using a variety of software programs and technical expertise. Dependable, punctual, and hardworking, with a commitment to quality and attention to detail. A quick learner and team player with strong communication skills, offering extensive experience in customer service, travel coordination, and file management. Highly organized and resourceful, with a proven ability to streamline workflows and support operational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Stamford Public Schools
10.2023 - Current
- Engaged in ongoing professional development to stay updated on best practices in special education instruction and support services.
- Collaborated with speech therapists, occupational therapists, and other service providers to deliver comprehensive support tailored to each student's growth and progress.
- Worked with multidisciplinary teams to develop and implement strategies that enhance students' academic performance and overall development.
- Built strong relationships with parents and colleagues to foster collaboration and mutual support.
- Acted as a bridge between general education and special education teachers, promoting teamwork to benefit all students.
- Maintained detailed records of student progress, ensuring timely and effective communication with parents and stakeholders regarding achievements and areas for improvement.
Patient Access Representative
Stamford Health
05.2023 - 10.2023
- Streamlined patient access to the Stamford Health system while serving as an advocate for patients' rights regarding healthcare concerns and insurance coverage.
- Ensured the security and confidentiality of patient information and medical records in full compliance with HIPAA privacy standards.
- Handled challenging situations with professionalism and composure, effectively resolving conflicts and addressing patient concerns.
- Optimized billing processes by verifying insurance eligibility, obtaining necessary authorizations, and accurately entering claim details.
- Maintained over 90 precise and up-to-date patient records daily, contributing to a well-organized database for efficient departmental collaboration.
- Supported office operations by managing administrative tasks, including filing, data entry, and generating reports.
Schedule Lead Coordinator
Renewal By Anderson
09.2021 - 04.2023
- Engaged with over 600 clients to gather critical information and understand their unique needs, delivering customized solutions.
- Optimized project coordination through the implementation of efficient scheduling and communication strategies.
- Proactively resolved scheduling conflicts to improve operational efficiency and boost profitability.
- Facilitated seamless remote collaboration by utilizing digital tools to maintain open communication across team members in multiple locations.
- Managed data entry, report generation, and the creation of tracking documents to support organizational workflows.
- Attended weekly meetings with the CEO, management, and team members to share updates, establish goals, and develop strategies to achieve quotas.
Operations Manager
Grant's Trucking And Hauling LLC
01.2021 - 08.2021
- Directed the hiring, onboarding, and training of new employees to meet business needs.
- Scheduled staff shifts based on customer demand and individual strengths to optimize coverage.
- Prepared and presented key performance metric reports to senior management for informed decision-making.
- Built strong vendor relationships, securing better pricing and enhanced service quality.
- Minimized financial discrepancies by thoroughly assessing and verifying billing invoices and expense reports.
- Oversaw operations staff, ensuring adherence to company policies and procedures.
- Managed HR responsibilities, including conducting performance reviews and processing payroll.
- Handled fleet management tasks such as location tracking, inspections, and repairs to maintain DOT compliance.
Lead Teacher
Play To Learn Childcare, LLC
10.2018 - 10.2019
- Designed and implemented an effective educational curriculum that addressed children's academic, emotional, and developmental needs.
- Created a safe and nurturing classroom environment that supported emotional well-being and encouraged academic growth for all students.
- Fostered positive relationships with parents through regular communication about student progress and collaborated on strategies to support success at home and in school.
- Mentored new teachers by sharing best practices in classroom management and instructional techniques, aiding their professional growth and classroom effectiveness.
- Enhanced teaching expertise by participating in educator-focused workshops and professional development opportunities.
- Tailored teaching methods and materials to accommodate the diverse needs of students, ensuring inclusive and effective learning.
Assistant Office Manager
GL Enterprises
09.2012 - 08.2018
- Managed daily operations to ensure timely task completion while upholding an organized and efficient work environment.
- Handled sensitive information with utmost discretion, adhering strictly to confidentiality protocols.
- Worked collaboratively with a team to plan events and meetings, fostering a workplace culture that encouraged engagement and teamwork.
- Consistently met deadlines by efficiently allocating resources, monitoring progress, and adjusting schedules as necessary.
- Enhanced document organization by maintaining thorough file systems and archiving outdated records to ensure efficient retrieval when needed.
- Alleviated the director's workload by managing additional responsibilities, including drafting correspondence, creating presentations, and preparing briefing materials.
- Managed incoming calls and emails, taking appropriate actions to respond or forward messages to managers as needed.
Office Manager / Executive Assistant
Forgirlslikeus LLC
08.2008 - 02.2014
- Supported the recruitment process by conducting interviews and facilitating onboarding to ensure smooth integration of new employees into the team.
- Acted as a liaison between upper management and staff, ensuring open communication channels to promptly address concerns and issues.
- Handled vendor relationships by negotiating contracts to achieve cost savings while ensuring high-quality services.
- Optimized document handling and processing, minimizing turnaround times for client inquiries and requests.
- Managed the office budget by monitoring expenditures, staying within allocated funds, and identifying opportunities for cost savings.
- Responsible for opening and closing procedures and oversaw shift transitions to ensure effective operations and drive business success.
- Set performance goals for employees and offered guidance and feedback to help them achieve their objectives.
Education
Bachelor of Arts - PSYCHOLOGY
POST UNIVERSITY
Waterbury, CT05.2026
Associates of Arts - CRIMINAL JUSTICE
UNIVERSITY OF PHOENIX
Online09.2016
High School Diploma -
WESTHILL HIGH SCHOOL
Stamford, CT06.2007
Skills
- Project Management
- Adaptability
- Team Communication
- Critical Thinking
- Leadership
- Active Listening
- Time Management
- Problem Solving
- Organizational skills
- Administrative support
- Detail Oriented
- Staff training
Certification
- AWS Business Professional, Amazon - April 2020
- AWS Cloud Economics, Amazon - January 2020
- Wholesaler Development Program Graduate, Association for Wholesaling Diversity - May 2024
Timeline
Special Education Paraprofessional
Stamford Public Schools
10.2023 - Current
Patient Access Representative
Stamford Health
05.2023 - 10.2023
Schedule Lead Coordinator
Renewal By Anderson
09.2021 - 04.2023
Operations Manager
Grant's Trucking And Hauling LLC
01.2021 - 08.2021
Lead Teacher
Play To Learn Childcare, LLC
10.2018 - 10.2019
Assistant Office Manager
GL Enterprises
09.2012 - 08.2018
Office Manager / Executive Assistant
Forgirlslikeus LLC
08.2008 - 02.2014
- AWS Business Professional, Amazon - April 2020
- AWS Cloud Economics, Amazon - January 2020
- Wholesaler Development Program Graduate, Association for Wholesaling Diversity - May 2024
Bachelor of Arts - PSYCHOLOGY
POST UNIVERSITY
Associates of Arts - CRIMINAL JUSTICE
UNIVERSITY OF PHOENIX
High School Diploma -
WESTHILL HIGH SCHOOL
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