Whitney C. Smith
Marysville,OH
Summary
Dedicated and highly skilled Registered Nurse with a strong background in patient care, health education, and operational efficiency. Passionate about customer service and collaborative teamwork to enhance the patient experience. Combines clinical expertise with business acumen to improve healthcare outcomes and drive organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health Engagement Nurse
United Healthcare | United Health Group
10.2022 - Current
- Serve City of Columbus employees by strengthening member engagement, improve health outcomes, and reduce barriers to care by blending clinical expertise with benefits navigation and advocacy.
- Develop and deliver health content via presentations, blogs, videos, and educational materials.
- Engage and empower members through one-on-one education and health coaching to promote preventive care and wellness.
- Conduct outreach to close care gaps, encourage use of primary care, and support chronic condition management.
- Educate members on UnitedHealthcare benefits, programs, and cost-effective care options.
- Collaborate with care managers, and key partners at the City of Columbus to improve quality outcomes and member satisfaction.
- Utilize data-driven strategies to identify at-risk populations and deliver targeted interventions.
- Document all member interactions in compliance with clinical, regulatory, and organizational standards.
Registered Nurse Float Team PRN
Ohio Health Employer Solutions – Honda Occupational Health
10.2022 - Current
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Managed work restrictions and facilitate safe return-to-work processes.
Registered Nurse Clinical Coordinator
Ohio Health Employer Solutions – Honda Occupational Health
04.2016 - 09.2022
- Coordinated staff schedules, ensuring adequate coverage and minimizing overtime expenses.
- Conducted quality documentation audits and provided coverage across shifts as needed.
- Facilitated smooth transitions of care during shift changes by implementing efficient handoff procedures among nursing personnel.
- Collaborated with medical staff in the development of individualized care plans, ensuring that patients received the most appropriate treatment based on their specific needs and preferences.
- Evaluated nursing performance by conducting assessments and providing constructive feedback for professional growth opportunities.
- Mentored new nursing staff, fostering a supportive learning environment that resulted in increased retention rates.
- Promoted patient safety by conducting regular audits of clinical documentation and practices.
- Collaborated with interdisciplinary teams for improved patient outcomes and streamlined processes.
- Managed complex cases with multiple comorbidities, providing comprehensive care planning to optimize treatment outcomes.
- Developed educational materials for staff training sessions, resulting in higher competency levels among team members.
- Enhanced patient care by developing and implementing clinical protocols and guidelines.
- Provided skilled, timely and level-headed emergency response to patients with emergent injuries and illnesses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Registered Nurse, Lead for Covid Case Management Teams
Ohio Health Employer Solutions – Honda Occupational Health
03.2020 - 04.2021
- Co-founded a new COVID-19 Case Management team for OhioHealth and OhioHealth Employer Services (OHES) at Honda, establishing team structure, workflows, and decision-making protocols.
- Provided guidance to nursing staff on COVID-19 case management procedures.
- Trained new team members and communicated ongoing updates and changes.
- Acted as liaison between associates’ management, leave administrators, and local health departments.
- Facilitated communication between case management, call center, Honda nursing and HR, and OhioHealth leadership.
- Additional RN Lead Responsibilities: Lead quality audits of documentation; coordinated staffing schedules and calendars; organized and delegated team workload; and collaborated with cross-functional teams to develop a national database for Honda.
- Other RN Case Management Responsibilities: Coordinated care for employees experiencing COVID-19 symptoms or exposure; collaborated with local health departments for reporting and guidance on complex cases; and served as a resource for care planning, leave of absence support, return-to-work criteria, and therapeutic communication to reduce anxiety.
Registered Nurse Disability Case Manager
Ohio Health Employer Solutions – Honda Occupational Health
02.2014 - 03.2020
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Investigated and reported incidents per OSHA guidelines.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Recorded details regarding therapies to keep patient charts updated.
- Evaluated client progress regularly, adjusting case management plans as needed to optimize results.
- Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies.
- Promoted client autonomy by coaching them on self-advocacy skills and empowering them to make informed decisions about their care.
- Improved the disability case management process by streamlining documentation and communication procedures.
- Oversaw successful transitions from short-term disability claims to long-term ones when necessary, ensuring continuity of care for clients facing extended periods out of work due to disabilities.
- Conducted thorough investigations into clients'' work history, determining eligibility for disability benefits in each case.
- Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
- Assisted clients in identifying suitable vocational rehabilitation opportunities, maximizing their potential for reintegration into the workforce.
- Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
- Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
- Implemented an efficient system for tracking client milestones, ensuring timely interventions and follow-ups when necessary.
- Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
- Maintained strong relationships with community resources, connecting clients with essential services to aid in their recovery process.
- Trained new disability case managers on company policies, procedures, and best practices, contributing to a knowledgeable workforce.
- Monitored program performance and outcomes for successful delivery of services.
Registered Nurse Quality Specialist
Ohio Health Home Health
02.2015 - 04.2016
- Ensured compliance with OASIS and Medicare guidelines by conducting thorough audits and recommending corrective actions.
- Developed comprehensive quality documentation, standardizing procedures across all departments and promoting consistency.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reviewed healthcare processes and identified potential quality issues.
- Liaised between quality and other clinicians to help troubleshoot documentation or situational concerns.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Registered Nurse Case Manager
Ohio Health Home Health
10.2011 - 02.2014
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Conducted skilled nursing care including wound/ostomy management, medication education, and disease process support.
- Completed OASIS documentation and collaborated with interdisciplinary teams.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Participated in on-call rotations to deliver after-hours care.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Responded promptly and professionally to patient questions and concerns.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Administered treatments as prescribed by physicians.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
- Used Care Connect to maintain database of relevant information for practitioners to access and coordinate patient care.
- Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
- Liaised with physicians regarding patient needs, performance and changes.
Education
Bachelor of Science in Nursing - Nursing
Ohio University
Athens, OH12.2018
Associate of Applied Science - Nursing
Owens Community College
Findlay / Perrysburg, OH12.2009
Skills
- Clinical leadership
- HIPAA compliance
- Care coordination
- Quality improvement
- Healthcare informatics
- Nursing assessment
- Care planning
- Staff management
- Staff training
- Patient assessment
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Compassionate and caring
- Excellent communication
- Critical thinking
- Active listening
- Adaptability and flexibility
- Patient and family advocacy
- Relationship building
- Analytical thinking
- Professionalism
- Public Speaking
- Microsoft office systems
- EMR Systems: Systoc (Occupational EMR), Epic (Care Connect)
- United Healthcare Systems: ICUE, iBAAG, Dedicated Roles Dashboard, Titan
Accomplishments
Ohio Health Nursing Scholar Program Recipient – Scholarship award that funded the RN/BSN program through Ohio University
Certification
- Registered Nurse, Ohio Board of Nursing (Multi-State License #356889, Issued January 2010)
- BLS Certified (CPR & AED), American Heart Association
Timeline
Registered Nurse Float Team PRN
Ohio Health Employer Solutions – Honda Occupational Health
10.2022 - Current
Health Engagement Nurse
United Healthcare | United Health Group
10.2022 - Current
Registered Nurse, Lead for Covid Case Management Teams
Ohio Health Employer Solutions – Honda Occupational Health
03.2020 - 04.2021
Registered Nurse Clinical Coordinator
Ohio Health Employer Solutions – Honda Occupational Health
04.2016 - 09.2022
Registered Nurse Quality Specialist
Ohio Health Home Health
02.2015 - 04.2016
Registered Nurse Disability Case Manager
Ohio Health Employer Solutions – Honda Occupational Health
02.2014 - 03.2020
Registered Nurse Case Manager
Ohio Health Home Health
10.2011 - 02.2014
Associate of Applied Science - Nursing
Owens Community College
Bachelor of Science in Nursing - Nursing
Ohio University
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