Whitney Dammer
Client Relationship Manager
Ogden,UT
Summary
Dedicated and client-focused professional with over 20 years of experience in the beauty industry, specializing in advanced color treatments and precision haircuts. As the owner of Whitney's Hair Therapy, achieved a 95% client retention rate through exceptional service and personalized care. Recognized for effective communication, attention to detail, and a commitment to exceeding client expectations. Skilled in financial management and strategic planning, consistently driving business growth and enhancing client satisfaction. Committed to continuous professional development and excellence in service delivery.
Overview
20
20
years of professional experience
Work History
Cosmetologist
Whitney's Hair Therapy
Ogden, UT
2004.10 - Current
- Founded and grew a successful cosmetology business, achieving a client retention rate of 95%.
- Specializes in advanced color treatments, precision haircuts, perms, and waxing services.
- Implemented efficient scheduling systems, resulting in a 20% increase in appointment bookings.
- Managed financial operations, including budgeting and inventory control, maintaining a 15% reduction in costs.
- Utilized TurboTax for accurate tax preparation and compliance.
- Developed strong client relationships through personalized consultations and exceptional service.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Kept notes listing preferences and services provided to clients for quick reference.
- Assessed client features and preferences to advise personalized styling techniques.
- Maintained accurate records of client interactions and transactions.
- Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
- Resolved customer complaints regarding sales and service.
- Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Developed and implemented loyalty programs to reward and retain top customers.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Counseled clients on concerns.
- Resolved complex issues between customers and internal teams in a timely manner.
Para Educator / Certified Nursing Assistant
Syracuse Arts Academy
Syracuse , UT
2010.08 - 2015.06
- Para Educator / Certified nursing assistant
- Supervised students during non-instructional times, including lunch and recess.
- Collaborated with teachers to develop modifications to lesson plans based on the individual needs of each student.
- Conducted small group interventions, improving student performance by 25%.
- Designed and executed individualized lesson plans for special education students.
- Maintained optimal testing environments, contributing to a 15% increase in test scores.
- Ensured compliance with educational policies and regulations.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Communicated and collaborated well with educators from various grade levels.
- Offered students personalized educational, behavioral and emotional support.
- Provided certified nursing assistance to special needs students, ensuring their well-being.
- Assisted residents in preparing for activities and social programs.
- Documented patient care services by charting in designated areas.
- Monitored food intake and output as directed by nursing staff.
- Facilitated communication between students, students family members, and healthcare professionals.
- Administered medications under supervision of a licensed nurse.
Education
Some College (No Degree) - Special Education
Weber State University
Ogden, UT2018-06
Parent Educator Certificate - Education
Davis ATC
Layton2011-09
CNA Certificate - Nursing
Weber State University
Ogden, UT2009-06
Cosmetology License - Cosmetology
Stacey’s Hands of Champions Beauty College
Ogden, UT2004-10
High School Diploma -
Weber High School
Ogden, UT2004-06
Skills
- Building and maintaining strong client connections
- Excellent Customer Service skills
- Provides high-quality service to ensure client satisfaction
- Financial management
- Strategic Planning
- Developing and implementing business strategies to drive growth
- Works effectively with colleagues to achieve and maintain goals
- Proficient in Microsoft Office Suite and TurboTax
- Adaptable
- Empathetic
- Excellent verbal and written communication skills
- Client consultations
- Inventory control
- Scheduling systems
- Customer service
- Client retention strategies
- Personalized styling techniques
- Record keeping
- Problem solving
- Time management
- Professionalism and ethics
- Scheduling appointments
- Client education
- Psychology
- Salon management
- Client loyalty building
- Sales and upselling
- Decision-making
- Relationship building
- Sales expertise
- Social skills
Timeline
Para Educator / Certified Nursing Assistant
Syracuse Arts Academy
2010.08 - 2015.06
Cosmetologist
Whitney's Hair Therapy
2004.10 - Current
Some College (No Degree) - Special Education
Weber State University
Parent Educator Certificate - Education
Davis ATC
CNA Certificate - Nursing
Weber State University
Cosmetology License - Cosmetology
Stacey’s Hands of Champions Beauty College
High School Diploma -
Weber High School