Whitney DeCambra

Customer Service Representative with over 2 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude.

• Serves customers by completing account transactions. Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashierʼs checks, travelerʼs checks, and series e bonds. Answers questions in person or on telephone and refers customers to other bank services as necessary. Records transactions by logging cashierʼs checks, travelerʼs checks, and other special services; preparing currency transaction reports. Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customersʼ needs, and directing customers to a branch representative. Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals. Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins. Supports HR in coordinating and administering the processes for employee interviewing, hiring as well as other departure processes. Recruit applicants for open positions, arranging job fairs with college campus representatives. Hiring staff: this includes developing job descriptions, preparing advertisements, checking application forms, shortlisting, interviewing and selecting candidates Review resumes and credentials for appropriateness of skills, experience, and knowledge in relation to position requirements. Communicates with employees in personnel matters and maintains compliance in all areas. Maintain open lines of communication with department supervisors and Dept Heads, listening and providing feedback to facilitate the exchange of information to an applicant. Developing, with line managers, human resource (HR) planning strategies, which consider immediate and long-term staff requirements in terms of numbers and skill levels. Computer Proficient in Microsoft Office, HR-Net, Checkpoint HRIS, ADP, HealthCare Source ATS, Taleo and LinkedIn Recruiter. Answering phone calls and written questions, concerns, and complaints regarding membership. Providing information on membership fees, policies, processes, benefits, products, and services. Actively listening to members and identifying their needs. Recommending and cross-selling products and services to members and potential members. Investigating and resolving or escalating membership and payment issues. Assessing member eligibility and processing payments, applications, and requests. Documenting all inquiries and maintaining accurate membership records. goods.