Whitney Deehr
Customer Service
Fort Walton Beach,FL
Summary
Enterprising Manager with four years of experience. Expert in planning and organization and providing comprehensive support to company leaders. Goal-oriented toward meeting long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Sales Associate Intern
Tile & Stone Concepts
Fort Walton Beach, FL
03.2022 - Current
- Worked directly with customers to create custom bathrooms, backsplashes, and floor designs; increasing sales and customer satisfaction!
- Drafted purchase quotes and completed purchase orders by fax, email, and online websites. Operated credit card machine and handled cash.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments. Upheld clean showroom by completing light housekeeping duties.
- Prepared and inventoried pallets of boxes for order accuracy. Assisted in loading of tile between warehouse and customer's vehicle.
Executive Assistant to the Chief Operating Officer
USAF
Joint Base Andrews, MD
01.2021 - 03.2022
- Organized senior leaders' calendar and facilitated conferences and monthly meetings.
- Responded to phone calls, emails, and other correspondence to facilitate communication and enhance business processes.
- Used microsoft software to prepare presentations, materials and documentation for executives to use in meetings and engagements.
- Coordinated and supervised general office and computer repairs performed by equipment specialists. Relayed updated repair status to appropriate personnel.
Department Manager
USAF
Joint Base Andrews, MD
04.2019 - 01.2021
- Oversaw Freight Warehouse Operations supporting air movements of the President of the United States. Upheld maintenance and cleanliness of 22 support vehicles.
- Maintained work schedules for 60 employees. Designed Microsoft Excel documents that allowed employees to forecast vacation time as well as see monthly work schedules.
- Managed Department Director’s office. Fulfilled receptionist duties that included answering phones, making appointments, reviewing/correcting documents, taking messages, sending emails, scanning records, maintaining personnel files and purchasing office equipment.
- Prepared detailed reports for management to clarify section's training status, deployment readiness, discipline status, annual members' feedbacks & evaluations, and workload statistics.
Senior Event Coordinator
USAF
Joint Base Lewis-McChord, WA
08.2016 - 03.2018
- Consulted with clients to determine objectives and requirements for events. Referenced guidance materials to ensure events stayed in line with historical traditions. Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes. Reviewed and edited scripts, seating charts, led rehearsals, and guided event planners during actual event.
- Briefed senior leaders on upcoming events & visitors. Provided polished products such as scripts, guests lists, event layout, the leaders' role in the event. Relayed senior leaders' feedback to planning committee and followed through to ensure changes were made.
- Coordinated guest speakers, photographers and musicians for events. Arranged availability of audio-visual equipment, transportation and displays for various types of events. Solicited, trained and supervised volunteers and support staff required for events.
- Managed visitors' hotel room assignments. Self-inspected room(s) for cleanliness, proper function, and free of maintenance issues. Communicated maintenance issues to appropriate personnel. Procured material and created welcome baskets for guests and placed in rooms prior to arrival. Met with visitors upon arrival, assisted with baggage, and guided visitors to their room.
Education
Certificate - Real Estate
01.2022 - Current
Associate of Applied Science - Transportation
07.2002 - 07.2007
No Degree - Organizational Leadership
High School Diploma -
08.1996 - 06.2000
Skills
Time Management
55 Words per minute
Flexible
Meets Deadlines
Communication
Timeline
Sales Associate Intern - Tile & Stone Concepts
03.2022 - Current
Real Estate Express - Certificate, Real Estate
01.2022 - Current
Executive Assistant to the Chief Operating Officer - USAF
01.2021 - 03.2022
Department Manager - USAF
04.2019 - 01.2021
Senior Event Coordinator - USAF
08.2016 - 03.2018
Community College of The Air Force - Associate of Applied Science, Transportation
07.2002 - 07.2007
Stockbridge High School - High School Diploma,
08.1996 - 06.2000
Air Force Leadership Academy - No Degree, Organizational Leadership
Areas of Expertise
Administration Management
Adobe Pro
Appointment Scheduling
Customer Service
Microsoft Office
Multi-tasking
Organization
Self-Manager
Areas of Expertise
Administration Management
Adobe Pro
Appointment Scheduling
Customer Service
Microsoft Office
Multi-tasking
Organization
Self-Manager