Whitney Dragt
Junction City,OR
Summary
Capable Insurance Coordinator dedicated to providing support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Efficient scheduling and records management. Strive to identify patient needs and concerns to improve overall service.
Overview
15
15
years of professional experience
Work History
Safety and Infection Control Coordinator/EFODA
Willamette Dental Group, Springfield Specialty
01.2017 - 03.2024
- Serve as reference for all staff on matters related to OSHA, CDC, ADA, and well as other regulatory agencies.
- Train new clinical staff on policies, practices, and procedures.
- Perform monthly and annual site inspection and hazard assessment.
- Train staff on safety protocols and perform monthly safety drills.
- Maintain OSHA manual, as well as compliance tracking logs.
- Order PPE weekly, based on current office needs.
- Responsible for inventory organization and management.
- Collect and address safety concerns.
- Research and provide explanations for inventory fluctuations, including weekly, and semi-annual full inventory counts.
- Manage employee vaccine records.
- Perform N95 Respirator fit tests.
Expanded Function Dental Assistant
Arrow Dental
07.2015 - 01.2017
- Greet and seat patients in operatory.
- Update patient medical history and necessary paperwork.
- Set-up treatment rooms appropriately for procedure to be performed.
- Assist dentist chairside in a variety of general dental procedures, including prophylaxis, restorative work, endodontic treatment, as well as extractions.
- Disinfect operatory following procedures.
- Sterilize instruments, verify sterilization process with indicators.
- Perform equipment maintenance.
- Order weekly inventory based on office needs.
- Exposed dental radiographs as prescribed by dentist.
- Call in prescriptions as directed by dentist.
- Follow-up calls to patients to inquire on patient well being following procedures.
Scheduling Coordinator
Dr. Ben White Orthodontics
03.2012 - 07.2015
- Greet patients upon arrival, check-in ensuring all paperwork is completed, help patient complete necessary documents.
- Collect co-payments, as well as payments due for treatment.
- Verify patient insurance, and provide estimates for treatment.
- Accurately submit insurance claims and follow-up for payments.
- Answer incoming calls, answering all patient questions regarding treatment and financial inquiries when appropriate.
- Schedule new patients appointments, as well as follow-up appointments as necessary.
- Perform weekly missed appointment calls, reschedule accordingly.
- Respond to e-mails, from patients as well as other healthcare professionals.
- Fabricate letters to other medical offices, with patient updates and necessary communication.
- Create documents of scheduling processes and updating records.
- Adheres to patient confidentiality guidelines.
Expanded Function Dental Assistant
Willamette Dental Group, Eugene General Office
02.2009 - 03.2012
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists chairside.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Exposed dental radiographs as prescribed by dentist.
- Monitored patient comfort and safety during dental procedures.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Education
Certificate of Completion Dental Assisting/EFODA - Dental Assisting
Lane Community College
Eugene, OR06.2008
High School Diploma -
Elmira High School
Elmira, OR06.2005
Skills
- Great interpersonal skills
- Highly organized
- Compassionate
- Self-motivated
- Commitment to patient care
Timeline
Safety and Infection Control Coordinator/EFODA
Willamette Dental Group, Springfield Specialty
01.2017 - 03.2024
Expanded Function Dental Assistant
Arrow Dental
07.2015 - 01.2017
Scheduling Coordinator
Dr. Ben White Orthodontics
03.2012 - 07.2015
Expanded Function Dental Assistant
Willamette Dental Group, Eugene General Office
02.2009 - 03.2012
Certificate of Completion Dental Assisting/EFODA - Dental Assisting
Lane Community College
High School Diploma -
Elmira High School
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