Whitney Dunnam
Irvington,AL
Summary
Organized Medical Records File Clerk offering three years of experience managing patient health files in healthcare facilities. Skillful in conducting file audits, distributing medical charts, and completing clerical duties. Skills in job-related software such as Microsoft Word and Greenway paired with a solid understanding of medical terminology and administrative procedures. Outstanding communicator dedicated to implementing cutting-edge business processes. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
16
16
years of professional experience
Work History
Teacher
Small Wonders Childcare& Learning Center
10.2016 - Current
- Responsible for Children's safety, health, development, nutrition, and education.
- Modified lesson plans and curriculum to accommodate diverse learners using one-on-one learning strategies.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Teach children through a structured curriculum.
- Prepare daily and long-term schedules of activities to stimulate and educate the children in my care.
- Patience in handling a situation, no matter how much stress or difficulty, is accommodated.
- Being proficient in time management skills.
- Being proficient in communication skills.
- Capability of instructing children in their daily schedule and activities for the day.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning and foster their creative curiosities.
- Created and developed lesson plans, following the curriculum to meet student's academic and physical needs.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Met with students, parents, and administrators to address and resolve students' behavior and other issues.
- Helped students explore concepts with engaging, learning-focused activities and activities to improve their fine and gross motor skills.
- Supported students' physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed and implemented classroom routines to address varying student needs.
Customer Service Representative
McDonald's Restaurant
05.2015 - 08.2016
- Responsible for taking customer cash, Apple Pay, debit, or credit card payments.
- Balancing and totaling out the cash register using a POS system.
- Packaged prepared food for the restaurant and to-go customers.
- Restocking work stations
- Maintained up-to-date knowledge of product and service changes.
- Maintained customer satisfaction with forward-thinking strategies focused on prioritizing and addressing customer needs and resolving concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Promoted available products and services to customers during service.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Chart Prep/Medical Records File Clerk
Alabama Orthopaedic Clinic
10.2013 - 04.2015
- Conducted periodic inspections of files to verify correct placement, legibility, and proper condition.
- Maintained patient records systems by archiving, scanning, and indexing essential documents and files.
- Maintained patient records in compliance with security regulations.
- Assisted in preparing medical records to release to other medical facilities requesting patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to the facility, state, and federal law.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Delivered charts to assigned areas of the hospital by following established routing procedures.
- Created new medical records and retrieved existing ones by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Pulled patient charts for physicians to prepare physicians for appointments.
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Printed and photocopied documents to provide patients with copies of medical records.
- Proficiency in Greenway Software.
- Proficiency in Word Document.
- Scheduling appointments over the phone.
- Communicating through phone to receive medical records from patients' current or previous physicians.
Customer Service Representative Lead
Travel Centers Of America
01.2011 - 04.2013
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing and resolving customer inquiries and concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices for operating procedures, protocols, and company services.
- Updated databases to handle customer data.
- Proficiency in handling Western Union transactions, and printing money orders.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with sales team members to stay current on inventory levels, complete, accurate orders, and resolve item issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Shift Leader
Firehouse Subs
08.2007 - 10.2009
- Maintained an overall safe work environment with enforcement of safety procedures, and frequent inspections to verify proper equipment operation.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Trained new employees and delegated daily tasks and responsibilities to maintain focus during busy times.
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
- Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
- Enforced company policies and regulations with employees.
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
- Decreased inventory shrinkage and daily cash discrepancies by closely monitoring day-to-day operations.
Education
Bachelor of Arts - Elementary Education
University of Arizona
Tucson, AZ05.2024
High School Diploma
Alma Bryant High School
Irvington, AL05.2008
Skills
- Customer Service Skills
- Reading Comprehension
- Time Management
- Organizational Skills
- Communication Skills
- Critical Thinking and Problem Resolution
- Microsoft Word Expertise
- Medical Terminology Understanding
- Data Entry
- HIPAA Compliance
- Filing Systems Expertise (Electronic and Non)
- Patient Chart Preparation
- Clerical Support
- Record Transfers and Management
- Greenway Software Expertise
- Office Equipment Operation Including Computer, Scanner, and Copier use
- Billing and Payment Processing
- Vendor Relations
- Inventory Records and Management
Timeline
Teacher
Small Wonders Childcare& Learning Center
10.2016 - Current
Customer Service Representative
McDonald's Restaurant
05.2015 - 08.2016
Chart Prep/Medical Records File Clerk
Alabama Orthopaedic Clinic
10.2013 - 04.2015
Customer Service Representative Lead
Travel Centers Of America
01.2011 - 04.2013
Shift Leader
Firehouse Subs
08.2007 - 10.2009
Bachelor of Arts - Elementary Education
University of Arizona
High School Diploma
Alma Bryant High School
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