Whitney Elekwuma
Atlanta,GA
Summary
Results-driven professional with a strong background in managing client relationships, resolving conflicts, and improving operational processes. With 10 years of experience as both a Floral Entrepreneur and a Restaurant Manager, I bring a unique combination of leadership, customer service, and problem-solving skills. Proven ability to build and maintain long-term client relationships, lead teams, and drive business growth. Seeking to leverage my experience in client management, strategic planning, and cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Floral Entrepreneur
Venusian Blooms
Atlanta, Georgia
03.2019 - Current
- Built and maintained long-term relationships with clients, including corporate clients, event planners, and individual customers, ensuring their needs were met with tailored service offerings.
- Collaborated with suppliers and vendors to ensure timely delivery of products and negotiate favorable terms to support business profitability.
- Demonstrated strong problem-solving skills by identifying operational inefficiencies and implementing process improvements to reduce costs and improve customer service.
- Managed the financial side of the business, including budgeting, pricing strategy, and profit analysis, ensuring the business stayed profitable and aligned with market trends.
- Successfully handled client concerns and complaints, resolving issues promptly to retain customer loyalty and satisfaction.
Restaurant Manager
Cheddar's Scratch Kitchen
Daytona Beach, Florida
02.2015 - 06.2018
- Led and managed daily restaurant operations, overseeing a team of employees, ensuring top-notch service, quality control, and efficiency in a high-volume environment.
- Developed and maintained strong customer relationships by proactively addressing concerns, resolving issues, and ensuring an optimal dining experience.
- Collaborated with cross-functional teams, including kitchen staff, servers, and vendors, to ensure seamless operations and consistent service delivery.
- Resolved conflicts effectively and maintained a positive atmosphere in the restaurant, fostering long-term relationships with regular customers and new clientele.
Education
Political Science
Bethune-Cookman University
Daytona Beach, FL05-2018
Skills
- Customer Experience & Service Solutions
- Conflict Resolution
- Account Management & Sales
- Cross-functional Team Collaboration
- Project Management
- Strategic Planning
- Microsoft Office Suite
- Vendor Management
- Negotiation
- Client Relationship & Retention
- Attention to detail
- Effective communication
Timeline
Floral Entrepreneur
Venusian Blooms
03.2019 - Current
Restaurant Manager
Cheddar's Scratch Kitchen
02.2015 - 06.2018
Political Science
Bethune-Cookman University