Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Whitney Eliott

Concierge
Templeton,CA
Whitney Eliott

Summary

  • Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
  • Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
years of professional experience

Work History

Summerwood Inn & Winery
Paso Robles, CA

Concierge
10.2021 - 12.2022

Job overview

  • Responded to guest inquiries to maximize guest satisfaction.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Coordinated ground and air travel arrangements for business and leisure guests to support satisfaction.
  • Maintained accurate and up-to-date records of guest information.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Maintained high level of professionalism and discretion when dealing with guests.

Christian Mattress Xpress
Atascadero, CA

Lead Mattress Salesperson
05.2016 - 05.2018

Job overview

  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Participated in weekly sales meetings to discuss performance goals and strategies.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Back Bay Inn
Los Osos, CA

Front Desk Guest Service Agent
01.2014 - 01.2016

Job overview

  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Collected room deposits, fees, and payments.

The Tides Motel
Pismo Beach, CA

Inn Manager
06.2009 - 12.2011

Job overview

  • Fostered safe lodging environment with reliable and effective security services.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Education

Cuesta College
San Luis Obispo, CA

Associate of Arts from Hospitality Administration And Management
2024

University Overview

Online Christian Institute
San Jose

CADCA Addiction Counselor's License from Addiction Counseling
09.2012

University Overview

  • The Community Anti-Drug Coalitions of America (CADCA) coalition model emphasizes the power of community coalitions to prevent substance misuse through collaborative community efforts.
  • Continuing education in Early Childhood Development & Psychology

Office Administration Vocation
Fresno, CA

Certification from General Office Services
2010

University Overview

  • Financial planning, record keeping, computer skills, billing, personnel, inventory, and logistics, within a business as well as secretarial skills.

Skills

  • Policy and procedure adherence
  • Guest accommodations
  • Guest experiences
  • Interpersonal communications
  • Administrative support
  • Hospitality service expertise
  • Accommodations
  • Telephone etiquette
  • VIP Services
  • Special Requests
  • Creative Solutions
  • Community Relations
  • Amenities Information
  • Strong Verbal and Written Communication
  • Billing and Payment Processing
Availability
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Quote

"Respect your efforts, respect yourself. Self-respect leads to self-discipline. When you have both firmly under your belt, that’s real power."
– Clint Eastwood

Timeline

Concierge
Summerwood Inn & Winery
10.2021 - 12.2022
Lead Mattress Salesperson
Christian Mattress Xpress
05.2016 - 05.2018
Front Desk Guest Service Agent
Back Bay Inn
01.2014 - 01.2016
Inn Manager
The Tides Motel
06.2009 - 12.2011
Cuesta College
Associate of Arts from Hospitality Administration And Management
Online Christian Institute
CADCA Addiction Counselor's License from Addiction Counseling
Office Administration Vocation
Certification from General Office Services

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Whitney EliottConcierge