Whitney Engelhardt
Summary
Warm and professional administrator with 15+ years' experience in customer service, hospitality, and operations. Skilled in reception, front office management, HR, accounts support, and scheduling. Recognised for strong communication, organisation, and ability to create welcoming client experiences in busy environments.
Overview
2018
2018
years of professional experience
Work History
Assistant General Manager
MINA Group
01.2017 - 01.2018
- Led HR, payroll, scheduling, and financial reporting.
- Supported front desk and event enquiries with professionalism.
Hospitality Manager
Feather Sound Country Club
01.2016 - 01.2017
- Oversaw reception, events, scheduling, and office admin.
- Managed budgets, accounts, and vendor contracts.
Universal Agent
Margaritaville Vacation Club
01.2015 - 01.2016
- Managed front desk operations, concierge services, and guest enquiries.
- Provided daily office admin support in high-volume environment.
Director of Operations
OffTheGRiD Catering
01.2012 - 01.2016
- Managed HR, payroll, scheduling, accounts, and vendor relations.
- Developed operational systems and maintained positive client relationships.
Program Supervisor & Educator
Mad Science
01.2005 - 01.2009
- Coordinated programs across 50+ schools, liaising with teachers and administrators.
- Scheduled staff and ensured smooth delivery of multiple programs.
- Provided ongoing direction and leadership for program operations.
Owner/Operator
Old Stone Farmhouse
2010 - 2012
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Education
Bachelor of University Studies - Biology & Primary Education
University of Nevada Las Vegas
Las Vegas, NV01.2009
Student Teacher
Partnership And Science Success Program
Las Vegas08-2005
Skills
- Reception & Front Office
- Customer Service
- Scheduling
- Accounts Receivable
- HR & Payroll
- Microsoft Office
- Document Preparation
- Event Coordination
- Confidentiality
- Staff Training
- Business operations background
- Strategic planning skill
Timeline
Assistant General Manager
MINA Group
01.2017 - 01.2018
Hospitality Manager
Feather Sound Country Club
01.2016 - 01.2017
Universal Agent
Margaritaville Vacation Club
01.2015 - 01.2016
Director of Operations
OffTheGRiD Catering
01.2012 - 01.2016
Program Supervisor & Educator
Mad Science
01.2005 - 01.2009
Owner/Operator
Old Stone Farmhouse
2010 - 2012
Bachelor of University Studies - Biology & Primary Education
University of Nevada Las Vegas
Student Teacher
Partnership And Science Success Program
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