Whitney Fagapuleia
Anchorage,AK
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Alaska Regional in patient care and documentation. Proven ability to enhance workflow efficiency and deliver exceptional customer service, while effectively multitasking in fast-paced environments. Committed to promoting comfort and dignity for clients through teamwork and active listening.
Overview
3
3
years of professional experience
Work History
PSA
Alaska Regional
03.2025 - Current
- Assisted in monitoring patient vital signs and reporting changes to healthcare team
- Provided direct patient care, including bathing, feeding, and mobility assistance
- Supported nursing staff with routine tasks, enhancing workflow efficiency in fast-paced settings
- Documented patient information accurately in electronic health records for continuity of care
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
Receptionist
Just Lawns
05.2025 - 10.2025
- Managed front desk operations efficiently, ensuring prompt greeting and assistance for clients.
- Coordinated scheduling of appointments, optimizing daily workflows and resource allocation.
- Maintained accurate records of client interactions and service requests using practice management software.
- Responded to inquiries via phone and email, delivering exceptional customer service and support.
- Assisted in inventory management of office supplies, ensuring availability for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
Barista/Cashier
Arc of Anchorage
02.2024 - 03.2024
- Prepared and served espresso beverages, ensuring quality and consistency.
- Operated cash register, accurately processing transactions and managing customer payments.
- Maintained cleanliness of work area, adhering to health and safety standards.
- Assisted in inventory management, tracking stock levels and restocking supplies as needed.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline service flow during peak hours.
- Trained new staff on beverage preparation techniques and customer service protocols.
Education
High School Diploma -
Benny Benson High School
Anchorage, AK05.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Multitasking Abilities
- Active listening
Timeline
Receptionist
Just Lawns
05.2025 - 10.2025
PSA
Alaska Regional
03.2025 - Current
Barista/Cashier
Arc of Anchorage
02.2024 - 03.2024
High School Diploma -
Benny Benson High School