Summary
Overview
Work History
Education
Skills
Timeline

Whitney Falk

San Diego,USA

Summary

Dynamic and detail-oriented Retail Manager with over 10 years of diverse experience in retail and logistics management. Proven track record in customer service excellence, inventory management, and team leadership, including achievement as Employee of the Year. Skilled in optimizing operations and enhancing customer satisfaction, creating an inviting and orderly environment. Ready to leverage expertise to drive growth and operational efficiency as well as ensuring a positive experience for all customers.

Overview

19
19
years of professional experience

Work History

Replenishment Manager

Michaels
07.2018 - 04.2024
  • Orchestrated timely truck unloads to ensure efficient inventory flow
  • Streamlined store replenishment processes to maintain optimal stock levels
  • Facilitated coworker breaks and lunches to promote a supportive team environment
  • Maintained cleanliness on the sales floor by proactively managing waste
  • Delivered exceptional customer service, ensuring a positive shopping experience
  • Engineered attractive ad sets that enhanced product visibility
  • Utilized handheld devices to conduct daily cycle counts for accurate inventory management
  • Constructed drive aisles and configured side counters in accordance with Planogram (POG) layouts

Key Holder/Head Cashier

99 Cents Store #0142
07.2018 - 01.2023
  • Ensured a seamless flow of customer traffic to enhance the shopping experience
  • Handled customer inquiries, requests, complaints, and returns efficiently and courteously
  • Covered cashier breaks and lunches to maintain operational continuity
  • Merchandised, organized, and reset the first 50 feet of the store including registers for optimal presentation
  • Cashed out cashier drawers at the end of shifts for accurate financial reconciliation
  • Processed end-of-day (EOD) paperwork, including safe counts, to maintain financial integrity
  • Employed a handheld computer for cycle counts and price adjustments to ensure pricing accuracy
  • Delegated tasks such as cleaning and organizing to cashiers to maintain store standards
  • Secured the store and set alarms at the end of shifts to ensure safety
  • Operated an electric pallet jack (EPJ) to efficiently move pallets within the store

Merchandise Resets/Logistics

RMSI
02.2016 - 09.2017
  • Executed product resets and shelf breakdowns in local grocery stores according to corporate schematics
  • Maintained an organized and efficient work area to maximize productivity
  • Boxed, labeled, and arranged out-of-stock (OOS), not in stock (NS), direct customer (DC), and repack items per vendor and store management instructions

Grocery Clerk

Sprouts Farmers Market
10.2015 - 02.2016
  • Unloaded pallets onto U-boats and restocked shelves with precision and efficiency
  • Maintained a tidy traffic area, ensuring a safe and pleasant environment for customers
  • Delivered outstanding customer service while assisting shoppers
  • Provided cashier support as needed to ensure smooth front-end operations
  • Restocked and dismantled front of store, end caps, and floor displays per weekly and monthly advertising strategies
  • Front-faced and assisted with the Dairy/Frozen Department to enhance product presentation

Logistics Coordinator

Cost Plus World Market
10.2014 - 01.2015
  • Utilized pallet jacks to unload trucks, sort loads by department, and restock shelves efficiently
  • Organized large displays and ensured product rotation to maintain freshness and visibility

Kennel Manager

Kennel Kamp Village
04.2011 - 07.2014
  • Coordinated check-in/check-out processes for all boarding and day camp dogs
  • Walked dogs in and out of assigned kennels up to four times per day, ensuring their well-being
  • Cleaned and disinfected kennels in the morning and upon check-out of boarders to maintain hygiene
  • Prepared morning and evening feedings according to owners' specifications
  • Administered and documented medications given to dogs for their health and safety
  • Sanitized outdoor exercise areas to provide safe environments for pets
  • Laundered all dog bedding, blankets, and toys prior to check-out to ensure cleanliness
  • Provided receptionist support as needed and gained proficiency in the Atlantis program
  • Engaged with pet owners daily in-depth discussions about their pets' stays
  • Instructed and delegated tasks to Kennel Assistants regarding duties and dog placements

Schematic Coordinator

K-Mart
02.2008 - 06.2008
  • Reset store product placements in accordance with corporate schematics to maximize sales potential

Over-night Manager

Longs Drugs
07.2005 - 12.2007
  • Oversaw overnight restocking operations for the OTC/Health and Beauty Department
  • Ensured aisles and work areas remained clean and free of debris for customer safety
  • Assisted customers by answering questions promptly and courteously
  • Achieved promotion to overnight manager within 120 days of employment
  • Mastered end-of-day (EOD) and start-of-day (SOD) cash handling procedures for accuracy
  • Obtained a forklift certification to enhance operational efficiency
  • Received Employee of the Year recognition in 2006 for exceptional performance

Education

Undecided

Yavapai College, Prescott Valley
03.2014

Diploma - General

Point Loma High School, Point Loma
06.1990

Skills

  • EOD/SOD register procedures
  • High yield shelf label printing
  • Execution of Planograms
  • Teamwork
  • Communication
  • Sales
  • Cash Handling
  • Driver’s License
  • Hospitality
  • Maintenance
  • Warehouse/Backroom large machinery operation
  • SKU ordering/inventory with handheld scanner
  • Employee orientation
  • Animal Care
  • Customer service
  • Problem-solving
  • Organization
  • Cleaning
  • Physical Stamina
  • Retail Experience
  • Independence
  • Warehouse management
  • Logistics planning
  • Stock replenishment
  • Merchandising strategies
  • Product lifecycle management
  • Promotion planning
  • Shipping and receiving
  • Product replenishing
  • Cycle counts
  • Loading and unloading
  • Heavy lifting

Timeline

Replenishment Manager - Michaels
07.2018 - 04.2024
Key Holder/Head Cashier - 99 Cents Store #0142
07.2018 - 01.2023
Merchandise Resets/Logistics - RMSI
02.2016 - 09.2017
Grocery Clerk - Sprouts Farmers Market
10.2015 - 02.2016
Logistics Coordinator - Cost Plus World Market
10.2014 - 01.2015
Kennel Manager - Kennel Kamp Village
04.2011 - 07.2014
Schematic Coordinator - K-Mart
02.2008 - 06.2008
Over-night Manager - Longs Drugs
07.2005 - 12.2007
Yavapai College - , Undecided
Point Loma High School - Diploma, General

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Whitney Falk