Whitney Flanigan
Owings Mills,MD
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Lead
Clinical Associates
12.2020 - Current
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Collaborated with medical staff to ensure accurate record keeping and proper documentation of patient information.
- Implemented new procedures for managing patient flow, decreasing wait times and improving overall clinic efficiency.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
- Improved communication between departments by serving as a liaison between patients, healthcare providers, and administrative staff.
- Conducted insurance verifications and pre-authorizations to expedite patient care and reduce billing errors.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality.
Patient Care Coordinator Manager
Emerge
10.2018 - 12.2020
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Catering Coordinator Lead
Marriott International, Inc.
03.2015 - 11.2017
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Optimized team performance by effectively scheduling and supervising staff during events.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Delivered exceptional culinary experiences by working closely with chefs to develop innovative menus tailored to clients'' preferences.
- Strengthened vendor relationships, negotiating competitive pricing for ingredients and supplies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Mentored junior staff, providing guidance on best practices in customer service.
Customer Service Representative
Marriott International, Inc.
01.2013 - 03.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Business Administration And Management
CCBC
Catonsville, MD01.2018
High School Diploma -
Randallstown High School
Randallstown, MD06.2004
Skills
- Effective problem solving
- Policy Adherence
- Insurance Verification
- HIPAA Compliance
- Quality Assurance
- Patient check-in
- Pre-Admission Requests
- Work Quality Evaluation
- Patient Education
- Multitasking and Organization
- Training Coordination
- Customer Service
- Team Leadership
Certification
- PT - Phlebotomy Technician
Timeline
Patient Service Lead
Clinical Associates
12.2020 - Current
Patient Care Coordinator Manager
Emerge
10.2018 - 12.2020
Catering Coordinator Lead
Marriott International, Inc.
03.2015 - 11.2017
Customer Service Representative
Marriott International, Inc.
01.2013 - 03.2015
Bachelor of Science - Business Administration And Management
CCBC
High School Diploma -
Randallstown High School
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