Whitney Florence
Orlando,FL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician III
South Seminole Hospital
06.2021 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collaborated with nursing staff to address medication-related concerns and provide timely resolutions.
IV Pharmacy Technician
South Seminole Hospital
06.2021 - Current
- Enhanced medication safety by accurately preparing and dispensing IV medications according to established protocols.
- Reduced medication errors with diligent attention to detail when calculating dosages and measuring ingredients.
- Improved workflow efficiency by regularly updating and organizing the inventory of medications, supplies, and equipment.
- Assisted in minimizing patient wait times through efficient preparation and delivery of IV medications to nursing units.
- Upheld a high standard of aseptic technique in the preparation of parenteral nutrition solutions, promoting positive patient outcomes.
- Ensured proper disposal of hazardous waste materials following institutional policies and procedures to maintain a safe working environment for employees.
Pharmacy Technician
CVS Pharmacy
11.2022 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
Lead Pharmacy Technician
CVS Pharmacy
01.2017 - 11.2022
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Increased pharmacy revenue through effective upselling of over-the-counter products based on customer needs.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
Prescription Benefit Specialist
CVS Caremark
02.2015 - 01.2016
- Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.
- Streamlined pharmacy workflow for improved efficiency by coordinating with healthcare providers on prescription authorizations.
- Assisted in reducing medication errors through diligent review of drug interactions and dosage requirements.
- Contributed to increased revenue by identifying potential clients for the company''s prescription benefit management services.
- Supported pharmacists in providing optimal patient care, handling insurance claims, and managing medication inventory.
- Reduced average call response time by effectively triaging customer concerns and promptly resolving issues.
- Maintained high levels of data accuracy by meticulously updating patient records and ensuring HIPAA compliance.
- Exceeded performance metrics regularly, demonstrating exceptional commitment to quality service delivery.
Customer Service Representative
AT&T
12.2013 - 02.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
SunPass
08.2012 - 12.2013
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cashier
Best Buy
07.2010 - 08.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Ocoee High School
Ocoee, FL06.2010
Skills
- Regulatory Compliance
- Drug Safety
- Drug Utilization Review
- Order Verification
- Supply Restocking
- Insurance Verification
- Intravenous Admixture Preparation
- Medication Dispensing
- Insurance Billing
- Prescription Filling
- Drug Inventory Management
- Aseptic Technique
Certification
- CPhT - Certified Pharmacy Technician
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Pharmacy Technician
CVS Pharmacy
11.2022 - Current
Pharmacy Technician III
South Seminole Hospital
06.2021 - Current
IV Pharmacy Technician
South Seminole Hospital
06.2021 - Current
Lead Pharmacy Technician
CVS Pharmacy
01.2017 - 11.2022
Prescription Benefit Specialist
CVS Caremark
02.2015 - 01.2016
Customer Service Representative
AT&T
12.2013 - 02.2015
Customer Service Representative
SunPass
08.2012 - 12.2013
Cashier
Best Buy
07.2010 - 08.2012
High School Diploma -
Ocoee High School
- CPhT - Certified Pharmacy Technician
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
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