Whitney Fontenot
Dubach,LA
Summary
Quality-oriented professional with 8 years of experience and a proven knowledge of branch operations, asset management, and commercial banking. Aiming to leverage my skills to successfully fill the appropriate role at your company.
Overview
8
8
years of professional experience
Work History
Relationship Bank/Team Lead
Louisiana National Bank
01.2022 - 07.2023
- PROFICIENT CUSTOMER SERVICE SKILLS
- MANAGING MULTIPLE TELLERS IN WORK ENVIOREMENT
- PERFORMING QUARTERLY AUDITS
- OPENING CONSUMER AND COMMERICAL ACCOUNTS
- HANDLING LARGE TRANSACTIONS THROUGH MULTIPLE ACCOUNTS
- MANAGING VAULT SHIPMENTS IN AND OUT
- ORGANIZING AND EXECUTING EMPLOYEE SCHEDULING
Post-Closing Document Review Specialist
Origin Bank
09.2015 - 01.2022
- CONTROL OF ALL LOANS BOOKED INTO IBS
- QULITY CONTROL OF ALL FORBEARANCES PROCESSED
- QUALITY CONTROL OF P-CARDS AND LETTER OF CREDITS
Loan Documentation Assistant
Origin Bank
09.2015 - 01.2022
- CHECKING ALL DOCUMENTS SENT IN BEFORE ASSIGNING TO BE PROCESSED
- ASSIGNING LOANS TO PROCESSORS
- WORKING WITH LOAN ASSISTANTS TO GET LOANS PROCESSED
- LOAN PAYMENT, PROCESSING LOAN PAYMENTS
- SETTING UP ACH'S AND AUTO-DRAFTS FOR CUSTOMERS
- REMOVING ACH's AND AUTO-DRAFTS FOR CUSTOMERS
- REAPPLYING LOAN PAYMENTS WHEN NECESSARY, MANAGING CUSTOMERS PERSONAL TRANSACTIONS
- OPENING NEW BANK ACCOUNTS
- VAULT TELLER
Customer Support Specialist
Origin Bank
09.2015 - 01.2022
- RESEARCHING CUSTOMERS TRANSACTIONS
- ANSWERING CUSTOMER PHONE CALLS REGUARDING ALL ACCOUNTS
- RESEARCHIG CUSTOMER QUESTIONS
Education
Bachelor of Science - Animal Science
LOUISIANA TECH UNIVERSITY
Ruston, LA2014
Skills
- Attention to Detail
- Teamwork
- Customer Service
- Outlook
- Accountability
- Time Management
Timeline
Relationship Bank/Team Lead
Louisiana National Bank
01.2022 - 07.2023
Post-Closing Document Review Specialist
Origin Bank
09.2015 - 01.2022
Loan Documentation Assistant
Origin Bank
09.2015 - 01.2022
Customer Support Specialist
Origin Bank
09.2015 - 01.2022
Bachelor of Science - Animal Science
LOUISIANA TECH UNIVERSITY
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