Whitney Foster
Charlotte
Summary
Accomplished leader with a proven track record at Target Corporation, adept in strategic planning and leadership development. Excelled in enhancing customer satisfaction and loyalty, significantly improving team performance and operational efficiency. Skilled in relationship building and performance management, with a focus on achieving exceptional results and fostering professional growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director
Target Corporation
05.2014 - 10.2024
- Led cross-functional teams to ensure efficient operations and great customer experience in stores ranging from $38 million to $100 million in annual sales
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth to employees ranging from 200-400 per location, both exempt and non-exempt
- Collaborated with other departments to support their business objectives through effective people initiatives
- Analyzed employee turnover data to identify trends or areas needing improvement in retention efforts
- Developed strategies for improving organizational development activities including succession planning and career pathing initiatives
Human Resources Executive
Target Corporation
01.2012 - 05.2014
- Advised senior management on best practices fore recruiting talent from external sources
- Established and maintained positive relationships with business leaders across all departments
- Provided guidance on policies and procedures related to employment laws and regulations
- Managed employee relation issues such as grievances, performance management, disciplinary action, and terminations
- Ensured compliance with federal, state, and local labor laws regarding wages, hours worked, overtime pay
Guest Experience Executive
Target Corporation
06.2010 - 01.2012
- Developed customer service strategies to ensure customer satisfaction and loyalty
- Analyzed customer service data trends to improve operational efficiency effectiveness
- Monitored and solicited customer feedback to identify areas of improvement in customer service process
- Resolved escalated issues from customers in a timely manner, providing appropriate solutions
Education
Bachelor of Science - Accounting
West Virginia University
Morgantown, WV12-2009
Skills
- Leadership Development
- Relationship building
- Performance Management
- Strategic planning
- Effective communication
- Staff development
Certification
- SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management (exam scheduled May 10, 2025)
- Certified Food Safety Manager- National Registry of Food Safety Professionals, February 2023
Timeline
Director
Target Corporation
05.2014 - 10.2024
Human Resources Executive
Target Corporation
01.2012 - 05.2014
Guest Experience Executive
Target Corporation
06.2010 - 01.2012
- SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management (exam scheduled May 10, 2025)
- Certified Food Safety Manager- National Registry of Food Safety Professionals, February 2023
Bachelor of Science - Accounting
West Virginia University
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