Accomplished leader with a proven track record at Target Corporation, adept in strategic planning and leadership development. Excelled in enhancing customer satisfaction and loyalty, significantly improving team performance and operational efficiency. Skilled in relationship building and performance management, with a focus on achieving exceptional results and fostering professional growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director
Target Corporation
Multiple Locations: North Carolina, Florida
05.2014 - 10.2024
Led cross-functional teams to ensure efficient operations and great customer experience in stores ranging from $38 million to $100 million in annual sales
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth to employees ranging from 200-400 per location, both exempt and non-exempt
Collaborated with other departments to support their business objectives through effective people initiatives
Analyzed employee turnover data to identify trends or areas needing improvement in retention efforts
Developed strategies for improving organizational development activities including succession planning and career pathing initiatives
Human Resources Executive
Target Corporation
Florida
01.2012 - 05.2014
Advised senior management on best practices fore recruiting talent from external sources
Established and maintained positive relationships with business leaders across all departments
Provided guidance on policies and procedures related to employment laws and regulations
Managed employee relation issues such as grievances, performance management, disciplinary action, and terminations
Ensured compliance with federal, state, and local labor laws regarding wages, hours worked, overtime pay
Guest Experience Executive
Target Corporation
Florida
06.2010 - 01.2012
Developed customer service strategies to ensure customer satisfaction and loyalty
Analyzed customer service data trends to improve operational efficiency effectiveness
Monitored and solicited customer feedback to identify areas of improvement in customer service process
Resolved escalated issues from customers in a timely manner, providing appropriate solutions
Education
Bachelor of Science - Accounting
West Virginia University
Morgantown, WV
12-2009
Skills
Leadership Development
Relationship building
Performance Management
Strategic planning
Effective communication
Staff development
Certification
SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management (exam scheduled May 10, 2025)
Certified Food Safety Manager- National Registry of Food Safety Professionals, February 2023