Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Fowlkes

Farmville,VA

Summary

Highly efficient Control Officer well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Detention (Control) Officer

ICA - Farmville Detention Center
05.2015 - Current
  • Operating a facility of over 500+ detainees, managing day to day activities.
  • Continuously monitored CCTV system, managing emergency responses, ensuring the safety and security of the facility.
  • Managing various duties such as emails , incident reports.
  • Coordinating admissions, releases keeping accurate Count of the facility.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information to individuals inquiring about their loved ones.
  • Collected, arranged, and input information into database system.

Residential Service Associate

Virginia Center for Behavioral Rehabilitation
08.2011 - 05.2015
  • An officer who focused on maintaining peace, security and safety.
  • Trained extensively in crisis prevention/intervention and problem solving techniques. Documenting behavioral changes and abnormalities to prevent future issues. With leadership and interpersonal skills, I added energy and value to the organization's drive for excellence.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Trained staff on operating procedures and company services.

Food Service Technician I

Piedmont Geriatric Hospital
04.2011 - 08.2011
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • The ability to pay attention to detail. Taking personal ownership and having a high standard of excellence in quality control in the food industry.
    Learned other teammates' work tasks to train as backup.

Education

High School Diploma -

Nottoway High School
Blackstone, VA
05-2009

Some College (No Degree) - Human Services

SVCC
Alberta, VA

Skills

  • SMO (Shift Mentor Officer) - 1 year
  • Proficient in various Microsoft Office Applications
  • Detail Oriented
  • Creative Problem Solving
  • Strong Communication Skills
  • Multitasking Abilities
  • Good Telephone Etiquette

Certification

  • Self-Defense Training
  • Leadership Development
  • Education Coursework
  • First Aid & CPR Certified

Timeline

Detention (Control) Officer

ICA - Farmville Detention Center
05.2015 - Current

Residential Service Associate

Virginia Center for Behavioral Rehabilitation
08.2011 - 05.2015

Food Service Technician I

Piedmont Geriatric Hospital
04.2011 - 08.2011

High School Diploma -

Nottoway High School

Some College (No Degree) - Human Services

SVCC

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