Highly efficient Control Officer well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Detention (Control) Officer
ICA - Farmville Detention Center
05.2015 - Current
Operating a facility of over 500+ detainees, managing day to day activities.
Continuously monitored CCTV system, managing emergency responses, ensuring the safety and security of the facility.
Managing various duties such as emails , incident reports.
Coordinating admissions, releases keeping accurate Count of the facility.
Managed multi-line phone system directing individuals to desired personnel and providing general information to individuals inquiring about their loved ones.
Collected, arranged, and input information into database system.
Residential Service Associate
Virginia Center for Behavioral Rehabilitation
08.2011 - 05.2015
An officer who focused on maintaining peace, security and safety.
Trained extensively in crisis prevention/intervention and problem solving techniques. Documenting behavioral changes and abnormalities to prevent future issues. With leadership and interpersonal skills, I added energy and value to the organization's drive for excellence.
Responded quickly to incidents and assessed active situations for security concerns.
Responded quickly to emergency situations to assess and deflect issues.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Trained staff on operating procedures and company services.
Food Service Technician I
Piedmont Geriatric Hospital
04.2011 - 08.2011
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
The ability to pay attention to detail. Taking personal ownership and having a high standard of excellence in quality control in the food industry.
Learned other teammates' work tasks to train as backup.
Education
High School Diploma -
Nottoway High School
Blackstone, VA
05-2009
Some College (No Degree) - Human Services
SVCC
Alberta, VA
Skills
SMO (Shift Mentor Officer) - 1 year
Proficient in various Microsoft Office Applications