Whitney Francis
Huntsville ,AL
Summary
Dynamic Donor Specialist at Life South Community Blood Centers with proven expertise in donor relations and team management. Enhanced donor processing efficiency while ensuring compliance and safety. Recognized for building strong relationships and delivering exceptional service, contributing to a positive atmosphere and high donor satisfaction. Skilled in both communication and record-keeping.
Overview
12
12
years of professional experience
Work History
Donor Specialist
Life South Community Blood Centers
02.2023 - Current
- Screened potential donors for eligibility, which includes interviews, physicals, phlebotomies and ensuring safe and compliant donation procedures.
- Facilitated efficient donor processing by managing appointment scheduling and maintaining accurate records.
Care Specialist
Thrive at Jones Farm
07.2021 - 04.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Caregiver
Senior Helpers
04.2019 - 05.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Chid Care Provider/Office Management Assistant
RedXFitness Gym
04.2017 - 05.2019
- Provided childcare for gym members.
- Maintained customer service to gym members when over the office.
Manager
The Den Cafe
01.2017 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Elderly Caregiver
Self Employed
09.2013 - 05.2016
- Offered companionship and kindness to elderly patients.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
Customer Service
Kohl's
10.2015 - 01.2016
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Provided exceptional customer service, assisting with vehicle issues and inquiries.
- Increased customer service success rates by quickly resolving issues.
- Provided friendly and attentive customer service, resulting in repeat patronage.
Education
No Degree - General Studies
Wallace State Community College
Hanceville, ALPhlebotomy Certification - Phlebotomy
Calhoun Communtiy College
Madison, AL12-2021
Skills
- Team management
- Donor relations
- Donor recognition
- Board development
Timeline
Donor Specialist
Life South Community Blood Centers
02.2023 - Current
Care Specialist
Thrive at Jones Farm
07.2021 - 04.2023
Caregiver
Senior Helpers
04.2019 - 05.2021
Chid Care Provider/Office Management Assistant
RedXFitness Gym
04.2017 - 05.2019
Manager
The Den Cafe
01.2017 - 08.2017
Customer Service
Kohl's
10.2015 - 01.2016
Elderly Caregiver
Self Employed
09.2013 - 05.2016
No Degree - General Studies
Wallace State Community College
Phlebotomy Certification - Phlebotomy
Calhoun Communtiy College
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