Whitney Franklin
Hampton,GA
Summary
Hardworking transportation professional knowledgeable about area roads and gps mapping software. Valid license with a clear safety record. Adept at assisting senior citizens and disabled passengers with all mobility needs.
Overview
10
10
years of professional experience
Work History
Bus Operator
MARTA
Atlanta, GA
05.2023 - Current
- Provided safe and reliable transportation for passengers to their destinations.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
Hair Braider
Whitney's Hair Salon and Boutique
JONESBORO, GEORGIA
07.2019 - 04.2023
- Recommended additional services or products that may benefit the customer's hair health or appearance.
- Incorporated natural elements into braid designs such as beads, shells, flowers, feathers.
- Analyzed customer's hair type prior to beginning a service in order to ensure best results.
- Maintained a clean and orderly work area at all times.
- Performed scalp treatments such as steaming, oiling, shampooing, conditioning.
- Managed bookings by scheduling appointments via telephone or online platforms.
Patient Access/Registration Associate
Children’s Healthcare of Atlanta
Atlanta, GA
01.2018 - 07.2019
- Greets patients and their caregivers and records pertinent information into a computer database
- Records insurance information and obtains pre-approval for treatment if needed
- Relays information between patients and other staff members, and provides them with updates as needed
- Prioritizes the order of care so that the most critical patients are seen first
- Keeps paper and electronic medical records, and updates these records as needed
- Assists patients during checkout, and ensures they have post-treatment instructions if required
- Collaborates with Appeals Department to overturn claims denial
- Creates charts, schedules, change entry and point-of-service collections.
Patient Account Representative
State Collections Agency
West Allis, WI
08.2014 - 11.2015
- Answered inbound inquires involving patient’s billing
- Responded via email and phone to patients and insurance companies
- Collected payments for patient billing in multiple forms
- Made changes to patient’s demographics and insurance information
- Provided conflict resolution with effective customer relations.
Education
Master Cosmetology - Cosmetology Education
Waukesha County Technical College
Pewaukee, WI12-2017
General High School Diploma -
Kilmer South High School
Milwaukee, WI06.2005
Skills
- Core Competencies
- Customer Service
- Call Center Environment
- Phone Etiquette
- Microsoft Office Experienced
- Multiple sources of Communication
- Punctuality & Dependability
- Clean Driving Record
- Customer relations skills
- Incident Reporting
- Guest Relations
- Wheelchair assistance
References
References Available Upon Request
Timeline
Bus Operator
MARTA
05.2023 - Current
Hair Braider
Whitney's Hair Salon and Boutique
07.2019 - 04.2023
Patient Access/Registration Associate
Children’s Healthcare of Atlanta
01.2018 - 07.2019
Patient Account Representative
State Collections Agency
08.2014 - 11.2015
Master Cosmetology - Cosmetology Education
Waukesha County Technical College
General High School Diploma -
Kilmer South High School
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