Whitney Fry
Summary
Highly experienced IT professional with a proven track record of success in Revenue Systems Administration. Proficient in multiple Revenue and Ticketing Systems including Galaxy Ticketing, RetailPro, Micros and Opera. Able to manage multiple POS and remote machines on a daily basis. Strong analytical and problem-solving skills, and able to work effectively in a fast-paced environment. Has hands on experience being promoted from positions IT Tech 1 to Revenue Systems Administrator in 3 years. Skilled in creating and updating SOPs for Cashiers, Management, Accounting and all other End Users. Strong leadership and team management skills, able to coordinate and execute system upgrades as needed. Driven Systems Administrator with 4 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 years of progressive IT experience.
Overview
14
14
years of professional experience
Work History
IT- Revenue Systems Administrator
Grand Canyon Resort Corporation
10.2016 - 07.2020
- Promoted from IT Tech 1 to Revenue Systems Administrator in 3 years
- Created and updated Revenue System SOPs for Cashiers, Management, Accounting and all other End Users
- Responsible for multiple Revenue and Ticketing Systems including Galaxy Ticketing, RetailPro, Micros and Opera
- Maintained a healthy relationship with Back End Systems Support for all revenue devices
- Coordinated and executed system upgrades as needed
- Assisted Accounting with Chargebacks, transaction lookups, system errors
- Completed and administered Annual reviews for subordinates
- Assisted with hardware installation/set up for new company employees
- Maintained multiple servers including physical and remote servers
Food & Beverage Supervisor
Grand Canyon Resort Corporation
05.2012 - 10.2016
- Created and updated job descriptions and SOPs for all food and beverage positions
- Responsible for coordination of up to 20 employees that successfully serves up to 1000 guests on a daily basis
- Managed kitchen operations for high grossing, fast-paced fair concession kitchen
- Ensured proper food handling, serving and storing is being conducted throughout the day
- Completed monthly inventory and expense reports
- Closed out registers at the end of shift
- Completed inventory and orders throughout week from multiple vendors
- Coded and submitted invoices for payment
- Created employee schedules
- Completed/Approved time cards and submitted to payroll
Food & Beverage Supervisor
Grand Canyon Skywalk Development, LLC
11.2009 - 03.2012
- Responsible for coordination of up to 20 employees in a small kitchen to successfully serve 1000+ guests per day
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Supervised kitchen staff and ensured proper event set up, food preparation, kitchen clean up and proper shutdown
- Created and ordered for monthly menus for Employee Dining Room
- Created and adjusted employee schedules
- Approved payroll and time off requests
- Completed bi-weekly inventory and ordering
- Created monthly expense reports and per person average spreadsheets
- Completed monthly food cost checks and adjusted pricing accordingly
Subway - Graveyard Cashier/ Sandwich Artist
USA Travel Center
01.2009 - 11.2009
- Created a worksheet for shift that kept staff busy and the store cleaned and organized on a regular basis
- Rotated food items at beginning and end of shift
- Stocked and prepped food items at beginning and end of shift
- Pulled/thawed and baked bread for next day use
- Deep cleaned kitchen nightly
- Accepted and put away deliveries 4 nights a week from various vendors
- Worked gas station register and truck fuel station when needed
Enumerator
US Census Bureau
02.2009 - 04.2009
- Completed all tasks required in an efficient and timely manner
- Mapped out residents for the upcoming 2010 US Census
- Answered any questions of the public involving my work
Shift Manager
Dairy Queen
12.2005 - 11.2008
- Promoted after 1.5 years of employment
- Learned every position including creating and decorating cakes
- Made and received bank drops
- Inventory and ordering supplies
- Created and adjusted schedules accordingly
Education
Diploma -
Kingman High School
2008
Skills
- Proficient in multiple Revenue and Ticketing Systems including Galaxy Ticketing, RetailPro, Micros, and Opera
- Strong analytical and problem-solving skills
- Strong leadership and team management skills
- Strong organizational and time management skills
- Strong communication and interpersonal skills
- Strong understanding of IT and computer systems
- Strong understanding of financial and accounting principles
- Install Hardware
- Hardware Updating
- SOP Writing
- Update Configurations
- Train Users
- Analytical and Methodical
- Parts Inventory Management
- Permissions and Access Control
- Performance Analysis
- User Access Management
- Microsoft Excel
- Technical Support
- System Performance Monitoring
- Diagnosis and Troubleshooting
- Organizational Leadership
- System Upgrades
- System Administration
- Program Installations
- Time Management
- Complex Problem-Solving
- Critical Thinking
- Maintenance and Troubleshooting
Timeline
IT- Revenue Systems Administrator
Grand Canyon Resort Corporation
10.2016 - 07.2020
Food & Beverage Supervisor
Grand Canyon Resort Corporation
05.2012 - 10.2016
Food & Beverage Supervisor
Grand Canyon Skywalk Development, LLC
11.2009 - 03.2012
Enumerator
US Census Bureau
02.2009 - 04.2009
Subway - Graveyard Cashier/ Sandwich Artist
USA Travel Center
01.2009 - 11.2009
Shift Manager
Dairy Queen
12.2005 - 11.2008
Diploma -
Kingman High School
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