Whitney Garcia
Amarillo
Summary
Dynamic Quality Control Inspector with a proven track record at Xxcel Outdoors, adept at implementing corrective measures to enhance product quality. Skilled in problem-solving and communication, I effectively collaborated with teams to resolve issues, ensuring compliance with safety standards and improving workflow efficiency. Quick learner committed to excellence in every task.
Overview
13
13
years of professional experience
Work History
Quality Control Inspector
Xxcel Outdoors
Aliceville, AL
06.2024 - 02.2026
- Worked with several types of sewing machines to sew and or repair as needed
- Handled all repairs efficiently and effectively
- Conducted quality inspections on incoming materials and finished products to ensure compliance with safety standards.
- Utilized measurement tools and equipment to assess product specifications and detect deviations.
- Collaborated with production teams to implement corrective measures for quality issues.
- Assisted in maintaining cleanliness and organization of inspection areas for optimal workflow efficiency.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Customer Service Representative
Xcel Energy
Amarillo, TX
04.2022 - 10.2023
- Took payments, set up payment arrangements and answered all billing questions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
Janitorial Worker
WG Janitoral
Amarillo, TX
01.2020 - 04.2022
- Cleaned houses for clients weekly/daily depending of their individual needs
- Developed and implemented improved inventory management for cleaning supplies.
- Resolved client concerns promptly, enhancing customer satisfaction and retention.
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Dusted surfaces, ledges, fixtures and furniture.
- Hand-cleaned telephones, door knobs and remotes.
Pharmacy Technician
Southpark Pharmacy
Amarillo, TX
05.2013 - 01.2020
- Worked with several types of sewing machines to sew and or repair as needed
- Handled all repairs efficiently and effectively
- Conducted quality inspections on incoming materials and finished products to ensure compliance with safety standards.
- Utilized measurement tools and equipment to assess product specifications and detect deviations.
- Collaborated with production teams to implement corrective measures for quality issues.
- Assisted in maintaining cleanliness and organization of inspection areas for optimal workflow efficiency.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
Pharmacy Technician -
Milan Institute
Amarillo, TX06.2009
High School Diploma -
Richard Milburn Academy
Amarillo, TX05.2006
Skills
- Quick learner: Adapt well to any environment
- Communication: Written, verbal, and presentation skills
- Adaptability/Flexibility: Thriving in changing or uncertain environments
- Problem-Solving: Identifying issues and implementing solutions
- Leadership: Mentoring, delegating, and strategic decision-making
- Time Management: Prioritizing tasks and meeting deadlines
- Teamwork/Collaboration: Working effectively with others
- Creativity/Innovation: Developing new ideas
- Time management: Adhere to all schedules
Timeline
Quality Control Inspector
Xxcel Outdoors
06.2024 - 02.2026
Customer Service Representative
Xcel Energy
04.2022 - 10.2023
Janitorial Worker
WG Janitoral
01.2020 - 04.2022
Pharmacy Technician
Southpark Pharmacy
05.2013 - 01.2020
Pharmacy Technician -
Milan Institute
High School Diploma -
Richard Milburn Academy