Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Gest

Water Valley,TX

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I have a heart for psychology and will go above and beyond for any task of me. I will travel if needed when given notice. I am very professional and compassionate and looking to be an asset anywhere needed.

Overview

8
8
years of professional experience

Work History

Hospice Case Manager

Traveling Hospice
Various Cities, TX
05.2014 - 01.2018
  • Utilized data and experience to coordinate patient care and rehabilitation.
  • Provided education and support to family members of hospice patients regarding end-of-life care.
  • Facilitated communication between families and health care teams to ensure continuity of care.
  • Attended continuing education courses related to palliative and hospice care topics.
  • Offered spiritual guidance when requested by the patient or family member.
  • Coordinated with physicians, nurses, social workers, therapists, and other healthcare providers to ensure quality patient care.
  • Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
  • Conducted home visits to assess the physical and emotional needs of hospice patients.
  • Participated in interdisciplinary team meetings to discuss patient progress, plan of care changes, or discharge planning.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Collaborated with other professionals to assess client needs.
  • Monitored pain levels in hospice patients and implemented appropriate interventions as needed.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Investigated child abuse or neglect cases and exercised protective actions when necessary.
  • Developed individualized care plans for hospice patients based on their specific needs.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Provided emotional support for both terminally ill patients and their families during difficult times.
  • Advocated for clients to resolve medical or personal crises.
  • Tracked patient or client care and followed through to provide service effectiveness.

Orthodontic Assistant

Noble McClintock Orthodontics
San Angelo, TX
05.2013 - 05.2017
  • Processed payments for services rendered accurately and efficiently.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Prepared bills and completed insurance forms using system software.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Supported administrative tasks such as filing documents, updating medical records.
  • Scheduled appointments for patients based on availability of doctors' time slots.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Established clean, sterile and welcoming environment for patients.
  • Exposed dental diagnostic x-rays.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Provided patient education regarding oral hygiene and post-treatment care instructions.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Maintained inventory of all materials used within the clinic setting.
  • Took medical and dental history and recorded vital signs of patients.
  • Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
  • Cleaned and polished removable dentures, brackets, wires and other appliances.
  • Maintained confidentiality of patient information at all times according to HIPAA regulations.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
  • Kept track of treatment information in patient records.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Monitored progress of each case by tracking changes in tooth movement over time.
  • Ordered supplies for the office as needed.
  • Organized patient records and kept track of treatment plans.
  • Cleaned and maintained equipment after each use in accordance with safety protocols.
  • Prepared patients for dental radiographs and photographs.
  • Prepared and polished patients' teeth before having braces installed.
  • Communicated with other medical professionals regarding patient care needs.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
  • Adhered strictly to HIPAA guidelines when handling confidential information about patients.
  • Verified insurance coverage for prospective patients prior to treatments being rendered.
  • Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
  • Answered phones promptly and handled inquiries from potential clients professionally.

Activity Therapy/ MHT

Rivercrest Hospital
San Angelo, TX
01.2010 - 03.2014
  • Interviewed new patients to complete admission forms and assess mental health status.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Bathed, fed and dressed patients based on individual abilities.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Participated in clinical meetings and conferences regarding patient care and treatment planning.
  • Created activities to improve patient's physical, cognitive and psychosocial functioning.
  • Conducted one-on-one counseling sessions with patients to identify underlying issues causing distress.
  • Monitored and documented progress of each patient's treatment plan on a regular basis.
  • Implemented counseling techniques and interventions to aid patients in recuperating and improving social, cognitive, emotional and physical activities of daily life.
  • Planned therapeutic and recreation activities aligned with abilities, interests and therapy objectives.
  • Evaluated outcomes of therapeutic interventions and modified treatments accordingly.

Education

Bachelor of Science - Psychology

ASU/HJC/CTU
San Angelo, TX
05-2014

Skills

  • Documentation and Recordkeeping
  • Managing Records
  • Medical Records
  • Patient Evaluation
  • Team Collaborating
  • Patient Support
  • Supply Restocking
  • Office Administration
  • Customer Service
  • Calendar Management
  • Letter Writing
  • Appointment Scheduling
  • Payroll Administration
  • Supply Ordering
  • Payment Posting
  • Inventory Purchasing
  • Complex Problem-Solving
  • Multi-Line Phone Systems
  • File Systems Management
  • Digital File Management

Timeline

Hospice Case Manager

Traveling Hospice
05.2014 - 01.2018

Orthodontic Assistant

Noble McClintock Orthodontics
05.2013 - 05.2017

Activity Therapy/ MHT

Rivercrest Hospital
01.2010 - 03.2014

Bachelor of Science - Psychology

ASU/HJC/CTU

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Whitney Gest