Whitney Gianotti
Corpus Christi,Texas
Summary
Experienced hospitality professional with strong guest service, cash handling, and order accuracy skills. Known for calm problem-solving, team collaboration, and smooth front-of-house service in fast-paced dining environments.
Overview
5
5
years of professional experience
Work History
Head Waitress
Water Street Seafood
Corpus Christi, Texas
2014.01 - 2017.02
- Welcoming guests at Water Street Seafood, highlighting daily seafood specials to enhance dining experience.
- Recorded accurate food and drink orders through the POS system.
- Coordinated with kitchen staff to ensure timely order delivery and optimal table readiness.
- Addressed guest requests and resolved service issues to maintain high customer satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Provided accurate change for cash transactions using a cash register system.
- Trained new employees on restaurant procedures and customer service expectations.
Front of House Manager
Bon Appetite
Corpus Christi, Texas
2012.05 - 2014.01
- Managed front-of-house service for Bon Appétit dining operations.
- Managed daily restaurant operations, prioritizing quality standards and customer satisfaction.
- Coordinated guest service with kitchen and culinary teams.
- Monitored opening and closing procedures to ensure smooth transitions and optimal service delivery.
- Resolved guest concerns and service issues calmly.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Oversaw management of reservation system to efficiently schedule dining experiences. including taking reservations over phone or online booking systems.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Implemented policies and procedures that streamlined operations and enhanced overall guest experience.
Education
High School Diploma -
King High School
Corpus Christi, TX2004-08
Skills
- Customer service
- POS systems
- Order management
- Guest booking management
- Payment processing
- Cash handling
- Order precision
- Upselling techniques
- Menu promotion strategies
- Complaint resolution
- Service charge awareness
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Hospitality and accommodation
Timeline
Head Waitress
Water Street Seafood
2014.01 - 2017.02
Front of House Manager
Bon Appetite
2012.05 - 2014.01
High School Diploma -
King High School