Whitney Gorman
Jacksonville,IL
Summary
Dynamic Utilization Management Nurse with a proven track record at Lincoln Prairie Behavioral Health Center, excelling in care coordination and quality improvement. Recognized for enhancing patient outcomes through effective interdisciplinary collaboration and compassionate patient care. Skilled in clinical assessment and mentoring, ensuring adherence to patient care standards and HIPAA compliance. Able to work in a fast-paced environment with the ability to multitask and manage workload independently for successful work outcomes.
Overview
14
14
years of professional experience
Work History
Utilization Management Nurse
Lincoln Prairie Behavioral Health Center
07.2023 - Current
- Conducted thorough reviews of patient treatment plans to ensure compliance with clinical guidelines.
- Collaborated with multidisciplinary teams to optimize patient care and resource utilization.
- Identified opportunities for process improvements in care management workflows, enhancing efficiency.
- Monitored authorization requests, ensuring timely approvals aligned with best practices.
- Managed hospital with 90 patients
RN, Charge Nurse, House Supervisor
Lincoln Prairie Behavioral Health Center
03.2020 - 07.2023
- Administered patient care plans in collaboration with multidisciplinary teams.
- Monitored vital signs and documented changes to ensure patient safety.
- Provided emotional support and crisis intervention for patients in acute distress.
- Educated patients and families on treatment protocols and discharge processes.
- Mentored junior nurses, providing guidance on clinical procedures and best practices.
- Led patient care team, ensuring adherence to protocols and quality standards.
- Coordinated nursing activities to optimize workflow and enhance patient outcomes.
- Coordinated staffing schedules, optimizing resource allocation for efficient operations.
Sales Associate
Walmart
05.2018 - 07.2019
- Delivered exceptional customer service to enhance shopping experience and promote brand loyalty.
- Managed inventory levels and conducted stock replenishment to ensure product availability.
- Trained new associates on sales techniques and operational procedures to improve team performance.
- Assisted in merchandising displays to optimize product visibility and drive sales growth.
Pharmacy Technician
Walmart
10.2012 - 04.2014
- Processed prescriptions accurately, ensuring compliance with pharmacy regulations and guidelines.
- Managed inventory levels, conducting regular audits to minimize discrepancies and ensure availability of medications.
- Assisted pharmacists in patient consultations, providing medication information and addressing inquiries effectively.
- Trained new pharmacy staff on operational procedures, enhancing team efficiency and service quality.
Paralegal Assistant/Clerk
Heavner, Beyers & Mihlar, LLC
01.2012 - 10.2012
- Conducted legal research to support case preparation and ensure compliance with regulations.
- Drafted and reviewed legal documents, maintaining accuracy and adherence to deadlines.
- Collaborated with attorneys to gather evidence and prepare for court proceedings.
- Organized case files and maintained document management systems for efficient retrieval.
Education
Bachelor of Science - Nursing
Chamberlain University
Online10-2025
Associate of Applied Science - Nursing
Lincoln Land Community College
Springfield, Illinois, IL12-2019
High School Diploma -
Taylorville Senior High School
Taylorville, IL06-2007
Skills
- Patient confidentiality
- Clinical assessment
- Care coordination
- Quality improvement
- Clinical leadership
- Decision-making
- Team leadership
- Calm and composed
- Compassionate and patient
- Patient care
- Staff supervision
- Mentoring and coaching
- HIPAA compliance
- Work Planning and Prioritization
- Issue resolution
- Patient care standards
- Interdisciplinary collaboration
- Nursing care coordination
Timeline
Utilization Management Nurse
Lincoln Prairie Behavioral Health Center
07.2023 - Current
RN, Charge Nurse, House Supervisor
Lincoln Prairie Behavioral Health Center
03.2020 - 07.2023
Sales Associate
Walmart
05.2018 - 07.2019
Pharmacy Technician
Walmart
10.2012 - 04.2014
Paralegal Assistant/Clerk
Heavner, Beyers & Mihlar, LLC
01.2012 - 10.2012
Bachelor of Science - Nursing
Chamberlain University
Associate of Applied Science - Nursing
Lincoln Land Community College
High School Diploma -
Taylorville Senior High School