Whitney Graham
Leasing Consultant
Norfolk,VA
Summary
Well-qualified customer relations consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Business Consultant
Doll Life Brand Studio
Norfolk, VA
05.2017 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Developed complete business plans and operational strategies for new and existing business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Designed and implemented risk management system to identify and mitigate potential risks.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
Sales Manager
Mayc's
Norfolk, VA
01.2003 - 01.2006
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
Bachelor of Science - Business Economics
Tidewater Community College
Norfolk, VA 08.2022 - Current
Skills
Staff mentoring
Planning and execution
Cost reduction
Strategy realignment
Project Management
Budgeting
Business planning
Active Listening
Data Entry
First Aid/CPR
Training and Development
Cultural Awareness
Attention to Detail
Good Telephone Etiquette
Affiliations
- National Association of Social Workers
Timeline
Bachelor of Science - Business Economics
Tidewater Community College
08.2022 - Current
Business Consultant
Doll Life Brand Studio
05.2017 - Current
Sales Manager
Mayc's
01.2003 - 01.2006