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Whitney Graham
Norfolk,VA
Summary
At Dream Pusher Company, Whitney excelled as an Administrative Assistant, streamlining office operations and enhancing workflow efficiency by overhauling administrative procedures. Whitney's expertise in Spreadsheet Management and exceptional ability in Conflict Mediation significantly boosted staff productivity and client satisfaction, showcasing Whitney's ability to blend technical skills with interpersonal acumen.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Dream Pusher Company
04.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Established administrative work procedures to track staff's daily tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative
Alorica
01.2013 - 01.2015
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Retail Sales Manager
Mayc's
02.2005 - 07.2008
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06.2004
Skills
- Research
- Meeting planning
- Spreadsheet Management
- Invoice Processing
- Presentation Design
Affiliations
- Member of Enoch Baptist Church
Software
Beacons AI
Chat GPT
Shopify
Wix
Etsy
Timeline
Administrative Assistant
Dream Pusher Company
04.2017 - Current
Customer Service Representative
Alorica
01.2013 - 01.2015
Retail Sales Manager
Mayc's
02.2005 - 07.2008
High School Diploma -
Indian River High School
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