Summary
Overview
Work History
Education
Certification
Timeline
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Whitney Grajeda

Culver City,CA

Summary

An efficiently-driven, tech-savvy, detail-oriented administrative assistant with a pizzazz for solving complex issues through forward-thinking and knowledgeable solutions. Bringing in amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplished projects and multi-task to meet concurrent deadlines and expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Lead

Veterinary Cancer Group
Culver City, CA
04.2024 - Current
  • Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Client Service Representative

VCA WLA
Los Angeles , CA
11.2022 - Current
  • Communicated with 100+ owners a day to: schedule, reschedule, cancel appointments, clarify on billing or services regarding their pets.
  • Resolved customer issues using problem-solving skills.
  • Completed connections between callers, departments and professionals.
  • Designed and developed training materials for new employees in the organization.
  • Developed assessment tests to evaluate trainees' knowledge on course material.
  • Enhanced office atmosphere by cleaning, organizing and stocking the waiting area
  • Managed client accounts, ensuring all customer needs were met and exceeded.
  • Conducted regular team meetings to discuss performance, successes, and areas of improvement.
  • Supervised day-to-day activities of the client services team, including scheduling shifts and assigning tasks.

Virtual Assistant

Private Client
Los Angeles, CA
01.2022 - 08.2022
  • Maintained filing and recordkeeping systems with efficiency and accuracy.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Generated weekly progress reports detailing tasks completed during the week.

Client Service Team Leader

Nordstrom Rack Culver City
Culver City, CA
10.2018 - 07.2020
  • Perform daily customer service functions such as welcoming customers, keeping track of customers’ personal shopping preferences for simplified and efficient future shopping
  • Meet and exceed sales goals to maintain positive financial growth for the department, the store, and the entire Nordstrom Company.
  • Monitoring associate through timecards, efficient daily work routine, assisting in on boarding of new associate and coordinating meetings
  • Participated in budgeting activities related to client services resources.

Client Service Specialist

The UPS Store #2778
Montebello, CA
08.2015 - 07.2018
  • Pack, ship and track packages, fax documents, make copies, scan & email documents, file claims for lost or broken items, resolve customer issues/complains, organize, file store documents.
  • Maintaining and establishing new and pre existing contracts

Education

High School Diploma -

Rancho Verde High School

Certification

  • CPR Certified

Timeline

Customer Service Lead

Veterinary Cancer Group
04.2024 - Current

Client Service Representative

VCA WLA
11.2022 - Current

Virtual Assistant

Private Client
01.2022 - 08.2022

Client Service Team Leader

Nordstrom Rack Culver City
10.2018 - 07.2020

Client Service Specialist

The UPS Store #2778
08.2015 - 07.2018

High School Diploma -

Rancho Verde High School

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Whitney Grajeda