Whitney Grinstead
Summary
- Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance.
- Organized Bookkeeper proficient in QuickBooks and Adobe software. Executed bookkeeping tasks for large corporations and excelled at quickly learning new accounting methods and procedures. Well versed in accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency.
Overview
8
8
years of professional experience
Work History
Bookkeeper/Healthcare Administrative Specialist
CG medical
03.2022 - Current
- Accounts payable
- ELR reporting
- Weekly deposits
- Medical records custodian
- Updates system to organize office documentation, maximizing efficiency and increasing productivity.
- Responds effectively to sensitive inquiries or complaints.
- Sorts and distributes incoming faxes, letters and emails for office distribution.
- Creates spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handles incoming and outgoing mail.
- Sorts, opens, and routes incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Maintains and processes invoices, deposits, and money logs.
- Established in QuickBooks accounting system to reflect accurate financial records.
Customer Service Representative
RDI
09.2021 - 03.2022
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Manager
Steak N Shake
06.2015 - 06.2019
- Monitored staff performance and addressed issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor's degree - Health Science
Northern Kentucky University
Highland Heights, KY06.2022
AS - Science
Cincinnati State Technical And Community College
Cincinnati, OH12.2020
High school diploma - Biology
Doss High School Magnet Career Academy
Louisville, KY06.2016
Skills
- Accounts Payable
- Administrative Experience
- Medical Records
- Accounts Receivable
- Accounting Support
- Timeline Planning and Management
- Cash Deposit Preparation
- Accounting Skills
- Data Entry Documentation
- QuickBooks Expert
- Excel Spreadsheets
- Recordkeeping and Bookkeeping
- Microsoft Office
Timeline
Bookkeeper/Healthcare Administrative Specialist
CG medical
03.2022 - Current
Customer Service Representative
RDI
09.2021 - 03.2022
Manager
Steak N Shake
06.2015 - 06.2019
Bachelor's degree - Health Science
Northern Kentucky University
AS - Science
Cincinnati State Technical And Community College
High school diploma - Biology
Doss High School Magnet Career Academy
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