Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Recruiter
Pontoon Solutions Inc.
03.2022 - Current
Operated and maintained applicant tracking and candidate management systems.
Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
Maintained filing system of current, prospective, and future positions.
Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
Oversaw recruiting within the largest region with 250+ requisitions, assisting over 40 hiring managers, and HRBPs.
Maintained requisitions and openings, overseeing they remained active until filled, discussed hiring needs with managers, and worked with other teams to assist in filling requisitions with qualified candidates.
Performed daily and weekly audits to improve candidate flow and overall health of requisitions.
Maintained all KPIs within the Company and consistently being at the top for overall performance.
Homeschool Teacher
Self-Employed
01.2018 - Current
Researched and chose appropriate curriculum to meet children's abilities and grade levels.
Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Graded homework, quizzes, classwork and exams to report on progress of student achievements.
Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
Evaluated classical, student-lead, and unschooling methodologies for best option.
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Administered assessments to determine each student's specific educational and social needs.
Prepared quizzes, tests and examinations to gauge how well students were learning.
Maintained accurate and complete records for 2 students.
Designed detailed learning plans for struggling students based on test, homework and assignment records.
Created schedules and lesson plans for various grade levels and classes to increase student interest and participation.
Managed caseload of 2 students with mental illness and intellectual or physical disabilities.
Recruitment Coordinator
Pontoon Solutions Inc.
06.2021 - 03.2022
Confirmed appointments and interviews with job candidates, averaging over 100 confirmations per day.
Supported job fairs, open houses, and recruiting events.
Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
Operated and maintained applicant tracking and candidate management systems.
Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Responded to customer needs through competent customer service and prompt problem-solving.
Reviewed submitted documents to check compliance and enforce recordkeeping policies.
Created and enhanced call sequencing flows and scripts to enhance team performance.
Set benchmarks for customer service employees and monitor progress against targets.
Created and monitored several training programs for new hires, as well as tracking systems.
Travel Agent
ET Family Travel, LLC
03.2019 - 12.2021
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
Asked open-ended questions to better ascertain client needs and determine the best international travel offerings.
Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Social Media Moderator
Self-Employed
02.2019 - 04.2021
Moderated live streams, including comments, messages, and invites for over 50,000 subscribers per stream.
Social Media platforms included, YouTube, Facebook, Streamlabs, and other sites to promote content and donation pages for virtual events.
Moderated and assisted with organizing charity events for numerous places raising over $20,000 within all channels.
Assisted in Social Media posts to update the community on events and streams, and promote any fundraisers.
Moderated traumatic, sensitive, and potentially offensive content to promote a safe environment for users.
Remained up-to-date on workflow changes, operational guidelines, and community standards to implement correct policies.
Responded to and engaged with customers on social media pages to promote products and services.
Assisted with generating new traffic to all platforms.
Keyholder Manager
Torrid
02.2020 - 10.2020
Oversaw a team of 4 employees.
Improved customer service by projecting a friendly and knowledgeable attitude.
Trained and mentored new employees.
Processed cash, credit, debit, and check payments. Counted out cash drawers and balanced totals.
Opened and closed store 4+ days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Opened inventory boxes and restocked shelves.
Accepted and processed customer returns.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Submitted reports to senior management to aid in business decision-making and planning.
Keyholder Manager
Lily’s
11.2015 - 04.2016
Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Oversaw a team of 3 employees.
Counted out cash drawers and balanced totals.
Improved customer service by projecting a friendly and knowledgeable attitude.
Trained and mentored new employees.
Processed cash, credit, debit, and check payments.
Opened inventory boxes and restocked shelves.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Bookkeeping Certification - Accounting Technology And Bookkeeping
Auburn University-Montgomery
Montgomery, AL
2018
World Geography And Tourism Certification - Tourism
Auburn University-Montgomery
Montgomery, AL
2018
GED -
Yavapai Community College
Prescott, AZ
2006
Skills
Organization and Time Management
Ability to type 80 WPM
Experience using Avaya, Adobe, Avature, Full Slate, Salesforce, Skype Business, and all Microsoft systems
Training and Development
Critical Thinking and Problem-Solving
Data Entry
Self-Motivated
Active Listening
Great communication skills
Hobbies & Passions
Traveling
Gaming
Volunteering
Autism and Mental Health Advocate
Disney
Additional Information
Compliance Award for virtual positions.
Associate of the Month award.
Game Changer Award.
Volunteer of the Month award.
Timeline
Recruiter
Pontoon Solutions Inc.
03.2022 - Current
Recruitment Coordinator
Pontoon Solutions Inc.
06.2021 - 03.2022
Keyholder Manager
Torrid
02.2020 - 10.2020
Travel Agent
ET Family Travel, LLC
03.2019 - 12.2021
Social Media Moderator
Self-Employed
02.2019 - 04.2021
Homeschool Teacher
Self-Employed
01.2018 - Current
Keyholder Manager
Lily’s
11.2015 - 04.2016
Bookkeeping Certification - Accounting Technology And Bookkeeping
Auburn University-Montgomery
World Geography And Tourism Certification - Tourism
Auburn University-Montgomery
GED -
Yavapai Community College
Similar Profiles
Darlene PrimDarlene Prim
Global Category Manager, at Google at Pontoon Solutions Inc.Global Category Manager, at Google at Pontoon Solutions Inc.