Whitney Hacker
New Windsor,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Recruiter
Pontoon Solutions Inc.
2022.03 - Current
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Maintained filing system of current, prospective, and future positions.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
- Oversaw recruiting within the largest region with 250+ requisitions, assisting over 40 hiring managers, and HRBPs.
- Maintained requisitions and openings, overseeing they remained active until filled, discussed hiring needs with managers, and worked with other teams to assist in filling requisitions with qualified candidates.
- Performed daily and weekly audits to improve candidate flow and overall health of requisitions.
- Maintained all KPIs within the Company and consistently being at the top for overall performance.
Homeschool Teacher
Self-Employed
2018.01 - Current
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
- Evaluated classical, student-lead, and unschooling methodologies for best option.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Administered assessments to determine each student's specific educational and social needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Maintained accurate and complete records for 2 students.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Created schedules and lesson plans for various grade levels and classes to increase student interest and participation.
- Managed caseload of 2 students with mental illness and intellectual or physical disabilities.
Recruitment Coordinator
Pontoon Solutions Inc.
2021.06 - 2022.03
- Confirmed appointments and interviews with job candidates, averaging over 100 confirmations per day.
- Supported job fairs, open houses, and recruiting events.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Operated and maintained applicant tracking and candidate management systems.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Set benchmarks for customer service employees and monitor progress against targets.
- Created and monitored several training programs for new hires, as well as tracking systems.
Travel Agent
ET Family Travel, LLC
2019.03 - 2021.12
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine the best international travel offerings.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Social Media Moderator
Self-Employed
2019.02 - 2021.04
- Moderated live streams, including comments, messages, and invites for over 50,000 subscribers per stream.
- Social Media platforms included, YouTube, Facebook, Streamlabs, and other sites to promote content and donation pages for virtual events.
- Moderated and assisted with organizing charity events for numerous places raising over $20,000 within all channels.
- Assisted in Social Media posts to update the community on events and streams, and promote any fundraisers.
- Moderated traumatic, sensitive, and potentially offensive content to promote a safe environment for users.
- Remained up-to-date on workflow changes, operational guidelines, and community standards to implement correct policies.
- Responded to and engaged with customers on social media pages to promote products and services.
- Assisted with generating new traffic to all platforms.
Keyholder Manager
Torrid
2020.02 - 2020.10
- Oversaw a team of 4 employees.
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments. Counted out cash drawers and balanced totals.
- Opened and closed store 4+ days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
Keyholder Manager
Lily’s
2015.11 - 2016.04
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Oversaw a team of 3 employees.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Opened inventory boxes and restocked shelves.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Bookkeeping Certification - Accounting Technology And Bookkeeping
Auburn University-Montgomery
Montgomery, AL2018
World Geography And Tourism Certification - Tourism
Auburn University-Montgomery
Montgomery, AL2018
GED -
Yavapai Community College
Prescott, AZ2006
Skills
- Organization and Time Management
- Ability to type 80+ WPM
- Experience using Avaya, Adobe, Avature, Full Slate, Salesforce, Skype Business, and all Microsoft systems
- Training and Development
- Critical Thinking and Problem-Solving
- Data Entry
- Self-Motivated
- Active Listening
- Great communication skills
Hobbies & Passions
- Traveling
- Gaming
- Volunteering
- Autism and Mental Health Advocate
- Disney
Additional Information
- Compliance Award for virtual positions.
- Associate of the Month award.
- Game Changer Award.
- Volunteer of the Month award.
Timeline
Recruiter
Pontoon Solutions Inc.
2022.03 - Current
Recruitment Coordinator
Pontoon Solutions Inc.
2021.06 - 2022.03
Keyholder Manager
Torrid
2020.02 - 2020.10
Travel Agent
ET Family Travel, LLC
2019.03 - 2021.12
Social Media Moderator
Self-Employed
2019.02 - 2021.04
Homeschool Teacher
Self-Employed
2018.01 - Current
Keyholder Manager
Lily’s
2015.11 - 2016.04
Bookkeeping Certification - Accounting Technology And Bookkeeping
Auburn University-Montgomery
World Geography And Tourism Certification - Tourism
Auburn University-Montgomery
GED -
Yavapai Community College
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