Whitney Haggas

Dedicated law enforcement and transportation professional with experience supporting immigration detention and federal prisoner transportation operations. Proven ability to maintain safety, security, and custody of detainees while coordinating with federal, state, and local law enforcement agencies. Experienced in prisoner transport, incident documentation, security procedures, route planning, and operational compliance. Demonstrated commitment to professionalism, integrity, public safety, and the enforcement of U.S. laws and regulations. Seeking to leverage transportation security and detainee custody experience in an Immigration and Customs Enforcement (ICE) Officer position.

CORE QUALIFICATIONS

Detainee Custody and Transportation

Immigration Enforcement Support

Federal Law Enforcement Coordination

Security and Safety Procedures

Incident Reporting and Documentation

Prisoner Escort Operations

Emergency Response

Chain of Custody Procedures

Route Planning and Logistics

Conflict De-escalation

Operational Compliance

Team Leadership

Surveillance and Observation

Communication and Interpersonal Skills

Report Writing

Risk Assessment

PROFESSIONAL EXPERIENCE

Senior Transportation Officer @

TransCor America Nashville, TN

Maintained custody, control, and secure transportation of immigrant detainees and inmates in accordance with federal, state, and local regulations.

Coordinated transportation operations involving Immigration and Customs Enforcement (ICE), federal prisons, state correctional facilities, county jails, police departments, and sheriff's offices.

Ensured compliance with safety, security, and detainee handling procedures during all transport operations.

Conducted detainee counts, security inspections, and custody verification to maintain accountability throughout transport missions.

Prepared and completed transportation reports, incident documentation, and custody records with accuracy and attention to detail.

Assisted in emergency response situations while maintaining order and ensuring the safety of detainees, staff, and the public.

Collaborated with the Albuquerque U.S. Marshals Service during temporary duty assignments (TDY) to support prisoner transportation and security operations.

Utilized tracking systems and communication tools to monitor transportation activities and coordinate with receiving agencies.

Enhanced route planning and operational efficiency, contributing to improved on-time performance and mission effectiveness.

Maintained professional interactions with detainees, law enforcement personnel, correctional staff, and members of the public.

• Attended meetings as scheduled and delivered project updates.
• Assembled solar modules, panels and support structures to maintain efficient installation, electrical configuration and system maintenance.
• Completed in-depth checks of wiring, grounds and termination integrity prior to completing work.
• Identified and resolved electrical and environmental concerns negatively affecting system stability or efficiency.
• Oriented systems to maximize solar access and optimize structural integrity.
• Visually inspected and physically tested previously installed systems and modules to locate faults.

• Greeted guests with friendliness and professionalism.
• Maintained order and cleanliness of work areas to conform with health codes.
• Resolved customer concerns and relayed relevant information to supervisor.
• Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
• Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
• Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
• Interacted with 80'000 guests per day give or take to deliver positive, fun experience.
• Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

• Documented daily production data and submitted accurate time logs to keep management up-to-date, using Microsoft scanners.
• Operated various [calipers, plugs, rings ] gauges to inspect pieces after production completion.
• Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
• Assigned tasks to employees and monitored productivity, performance and task completion.
• Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
• Assembled finished product for shipment by packing, crating, loading and securing items.
• Restocked packaging items and tracked boxes, tape and fill materials from inventory.
• Inspected product on lines for conformance to predetermined quality specifications.
• Reported defective materials to department supervisors for immediate remediation.
• Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
• Drove overall performance by completing work orders on time.
• Troubleshot and repaired machines to increase productivity and decrease spending.
• Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
• Painted and applied protective coatings to various parts to prevent water, oxygen and electrolytes from coming in contact with metal.

• Notified supervisors about production problems and helped identify and correct concerns.
• Documented, filed and maintained proper inspection records and quality assurance documents.
• Inspected and repaired products to meet project expectations.
• Conducted routine visual inspections of [Type] work to uncover issues with compliance and tolerances.
• Assessed finished items for defects and ordered reworks to eliminate irregularities.
• Documented inspection information and compiled data into reports for dissemination to management.
• Inspected, tested and measured materials, products and installations against specifications.
• Weighed raw data, reviewed parts history and organized results prior to quality analysis.
• Conducted material inspections of incoming [Type] vehicles.

• Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
• Accomplished production goals by working with speed and accuracy.
• Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
• Recorded order processing updates by entering information correctly.
• Examined [Type] equipment closely and frequently to catch issues quickly and increase equipment lifetime.
• Measured product sizes to determine packaging equipment needs, packing options and product specifications.
• Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
• Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
• Operated multiple fabricating machines, cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
• Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
• Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
• Lubricated parts and performed minor maintenance to improve machine function.
• Troubleshot and repaired machines to increase productivity and decrease spending.
• Replenished supplies with full packages to keep production moving smoothly.
• Cleaned and lubricated machines using air hoses, cleaning solutions, rags and grease guns.

• Operated cash register, collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Helped with purchases, locating items and signing up for rewards programs.
• Scanned customer purchases and supported transactions to streamline sales process.
• Verified customer identification for alcohol or tobacco purchases.
• Answered customer quests, provided store information and escorted to desired store areas.
• Received payments for products and issued receipts.
• Increased sales by suggesting specific complementary items to customers.
• Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
• Resolved customer complaints and escalated worsening concerns for remediation.