Whitney Halstead
De Pere
Summary
Results-driven professional with over ten years of project management and customer service experience in fast-paced environments. Accomplished multitasker with superior organization and problem-solving skills. Excels in developing quality relationships independently and as part of a team. Demonstrated expertise in estimating and managing projects from initial contact to final delivery. Constantly seeks improvement in processes and standard operating procedures. Known for driving client satisfaction, supporting team objectives, and ensuring seamless project execution and collaborative success through strong interpersonal skills and adaptability in dynamic environments.
Overview
17
17
years of professional experience
Work History
Strategic Account Coordinator, Direct Mail
RR Donnelley
12.2022 - Current
- Manage client orders, including estimating, quoting, facilitating creative design meetings, submitting schedules to production faculty.
- Consistently meet or exceed customer expectations and quality requirements
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Employ effective communication skills to production facilities and Customers.
- Responded to customer requests for products, services, and company information.
- Streamlined communication between clients and internal teams for seamless project execution.
Customer Service Representative
RR Donnelley
11.2016 - Current
- Support direct sales team with new and existing response marketing mailer customers
- Provide exceptional service to customers by handling order entry, graphics initiation, expediting orders, status checks, and change orders
- Employ effective interpersonal communication skills to resolve issues and solve problems
Executive Housekeeper
Country Inn, and Suites
06.2016 - 11.2016
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
Customer Service Representative
Independent Printing
01.2015 - 06.2016
- Collaborated in a team of 5 to serve ~3,000 new or returning client orders per month
- Personally managed 30 to 40 projects on a monthly basis, including estimating, contract creation, scheduling, pre-press work, variable data processing, finishing, and product/press checks
- Provided exceptional 1:1 customer service for Lithographic print orders
- Utilized effective multitasking and organization skills to meet or exceed expectations
Customer Service
McDonald's
06.2008 - 12.2013
Education
Bachelor of Arts Degree - Graphic Media Management
Ferris State University
Big Rapids, MI12.2014
Associates Degree - Printing Management
Jackson Community College
Jackson, MI08.2012
Skills
- Service excellence
- Strategic account oversight
- Order processing
- Effective problem resolution
- Sales assistance
- Advanced research skills
- Campaign management
- Proficient in Microsoft Office
- Adobe Software
Accomplishments
- Collaborated on a project utilizing a client-supplied grid, resulting in significant time and cost savings.
- Continuously contribute process improvement recommendations to enhance operational efficiency within the organization.
- Empowering coworkers by assisting them with a range of tasks.
- I am a subject matter expert on various essential daily-use software, equipped to provide insights and problem-solve to help coworkers work more efficiently.
Timeline
Strategic Account Coordinator, Direct Mail
RR Donnelley
12.2022 - Current
Customer Service Representative
RR Donnelley
11.2016 - Current
Executive Housekeeper
Country Inn, and Suites
06.2016 - 11.2016
Customer Service Representative
Independent Printing
01.2015 - 06.2016
Customer Service
McDonald's
06.2008 - 12.2013
Associates Degree - Printing Management
Jackson Community College
Bachelor of Arts Degree - Graphic Media Management
Ferris State University
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