Whitney Hamaday
Philadelphia,PA
Summary
Experienced, analytical, and self-motivated professional with more than 7 years of experience. Proven success in administration, customer services, and business. Proactive and focused decision-maker, adept at handling priorities and dedicated to delivering the highest quality results, on time and under pressure. Highly accomplished in building and maintaining relationships. Detail-oriented Business Analyst with 1 year of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.1
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Peco, An Exelon Company
12.2022 - Current
- Develop and provide relevant statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations. -Monitor and coordinate the business unit's activities to support operational performance management (e.g., safety, reliability, service level, productivity, etc.). -Perform analysis of the operation's cost elements to ensure effective and efficient operations. -Prepare and analyze standard reports. -Support the development of detailed performance reports for both internal and external use. -Provide analytical and operational support to the business unit. -Perform Analysis on Revenue Protection investigations to support F&MS Work Management and Field Technicians -Support F&MS High Bill Case Management -Perform Hard to Access Analysis on properties in the Customer Information and Marketing (CIMS)
Work Process Clerk
08.2020 - 12.2023
- Provide clerical support including but not limited to entering and verifying payroll, record keeping, run reports from various mainframes and PC systems, prepare correspondence ,operate general office equipment, provide crew/emergency response support, assemble job packages and job closeouts amongst other clerical duties. -Process damage cases, work order closeouts/work request for streetlight maintenance, and permit request for state and local townships for any and all work that needs to be completed for Equipment Maintenance or system upgrades. -Provide support for the Emergency Response Organization in the event of storms or other emergencies.
Customer Care Consultant
06.2017 - 08.2020
- Productively entered the top 5 list for highest customer survey ratings in the call center for 3 consecutive months. -Utilize Ulysses call strategy to empathize, identify and resolve the customer’s inquiries successfully -Educated customers about the benefits of using the PECO app to make payments, get paperless billing and report outages. -Apply my talking and typing skills to maintain my after call wrap under 5 seconds -Consistently keeping adherence over 90% and average handling time under 3 minutes -Successfully satisfy all customers concerns regarding bills, payments, inquires on starting/ stopping service and general information. -Master of customer service management systems and databases.
Education
Business Administration/Pediatric Nursing
Community College of Philadelphia
12.2016
Analytics Academy via Peco
Skills
- Business Process Optimization
- Business Intelligence And Analysis
- Strategic Business Planning
- Time Management
- Product Knowledge
- Ms Powerpoint
- Microsoft Office Suite
- Risk Assessment And Management
- Business Analysis
- Identifying Risks
- Data Collection
- Excellent Listening Skills
- Team Collaboration
- Analytical Thinking
- Effective Communication
- Data Operations
Certification
- Introduction to Data Analysis Using Excel
- Exploring and Producing Data for Business Decision Making
- Linear Regression for Business Statistics
- Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions
- Business Applications of Hypothesis Testing and Confidence Interval Estimation
Personal Information
Title: Business Analyst
Timeline
Business Analyst
Peco, An Exelon Company
12.2022 - Current
Work Process Clerk
08.2020 - 12.2023
Customer Care Consultant
06.2017 - 08.2020
Business Administration/Pediatric Nursing
Community College of Philadelphia
Analytics Academy via Peco
- Introduction to Data Analysis Using Excel
- Exploring and Producing Data for Business Decision Making
- Linear Regression for Business Statistics
- Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions
- Business Applications of Hypothesis Testing and Confidence Interval Estimation
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