Whitney Hankins
El Reno,OK
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Prepared to bring 10 years of experience to dynamic new position.
Overview
9
9
years of professional experience
Work History
Front End Zone Manager
Walmart
11.2015 - 11.2017
- Led the front end team of up to 30 people including cashiers, customer service personnel, accounting, cart associates, maintenance and customer service supervisors.
- Enhanced customer satisfaction by implementing efficient front-end processes and streamlining checkout procedures.
- Optimized employee productivity through effective scheduling, staff training and mentoring, and performance evaluations.
- Reduced wait times for customers with improved queue management strategies and enhanced POS systems.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed customer complaints effectively, fostering strong relationships with clients through prompt resolution of issues. Used and taught de-escalation techniques to resolve conflicts with difficult customers.
- Monitored cash handling procedures closely to prevent losses from theft or mismanagement of funds at check-out stations. Taught and monitored counterfeit identification across the front end.
- Maintained excellent communication channels between front-end personnel and other departments within the store to ensure seamless collaboration on daily tasks.
- Ensured compliance with company policies in all areas of front-end operations, including pricing accuracy checks, loss prevention measures, and staff conduct.
Support Manager
Walmart
10.2015 - 11.2015
- Assist management in supervising up to 30 associates to include department managers, customer service managers and sales floor associates.
- Assign duties and follow up to make sure assigned duties are finished.
- Make sure associates maintain visual standards.
- Provide excellent customer service by acknowledging customer, identifying customers needs and assisting with purchases.
- Use company policy to resolve customer issues.
Overnight Support Manager
Walmart
04.2015 - 10.2015
- Coordinated overnight stocker team; distributing duties and work load.
- Assisting management to deliver meeting notes, and direct store clean-up and set-up for next day operations.
- Assisting the management team with the supervision of the designated department which involves: assisting with mentoring, teaching, assigning duties, recognizing, supervising and communicating with hourly associates appropriately and efficiently.
Customer Service Manager
Walmart
08.2010 - 04.2015
- Led the store team of cashiers, service desk associates, accounting, maintenance and cart associates in providing excellent shopping experience to customers.
- Demonstrated, promoted and supported compliance with company policies, procedures and standards of ethics.
- Responsible for providing cash change to the cashiers and preparing register tills.
- Directed associates scheduling and breaks to ensure a smooth running front end.
Cashier
Walmart
08.2008 - 08.2010
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts - Art
Redlands Community College
El Reno, OK05.2010
High School Diploma -
El Reno High School
El Reno, OK05.2008
Skills
- Organizational skills
- Staff training
- Time management
- Problem solving
- Decision making
- Adaptability
Art, Bread making, Gardening
In my free time, I love to paint and I've recently discovered the art of sourdough bread making. I love gardening and spending time outside.
Timeline
Front End Zone Manager
Walmart
11.2015 - 11.2017
Support Manager
Walmart
10.2015 - 11.2015
Overnight Support Manager
Walmart
04.2015 - 10.2015
Customer Service Manager
Walmart
08.2010 - 04.2015
Cashier
Walmart
08.2008 - 08.2010
Associate of Arts - Art
Redlands Community College
High School Diploma -
El Reno High School
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