Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Whitney Hardy

Belgrade,MT

Summary

Seasoned Lead Front Desk Coordinator with background in managing daily operations of bustling front office environments. Experienced in training and overseeing staff, implementing policies for efficient workflow, customer service excellence, and scheduling appointments. Strengths include problem-solving abilities, strong communication skills, and keen organization capabilities. Notable impact made by streamlining processes to improve overall efficiency.

Overview

2
2
years of professional experience

Work History

Front Lead D.C.T ( Donor Center Technician )

Grifols Biomat USA
Belgrade, MT
02.2022 - 08.2024
  • Greeted and welcomed guests upon arrival, providing excellent customer service.
  • Provided administrative support to other departments, such as scheduling appointments, lunches, controlled the flow up front while being the voice for donors, medical staff and phlebotomist.
  • Trained new employees on proper techniques for collecting, handling, labeling, storing, and disposing of biological waste.
  • Responded promptly and professionally to inquiries from donors regarding their experience at the center.
  • Ensured compliance with applicable regulations and guidelines governing blood banking procedures.
  • Cleaned and calibrated medical equipment.
  • Supervised or instructed new technicians on protocols.
  • I was trained with Phlebotomy and helped as needed.
  • Verified donor eligibility according to established criteria.
  • Conducted donor interviews prior to collections, ensuring all paperwork was completed accurately and completely.
  • Maintained a clean and orderly work environment at all times.
  • Performed data entry of donor information into the company's database.

Education

Medical Coder

Montana State University
Bozeman, MT
05-2020

Skills

  • Documentation
  • Guest accommodations
  • Conflict Management
  • Registration
  • Clerical duties
  • Guest Services
  • Hospitality service expertise
  • Time Management
  • Oral and written communications
  • Problem-solving skills
  • Housekeeping

Affiliations

  • I have been an avid travel in the past and have left the country numerous times. I understand the husle, stress and customs. I have traveled with young children, elderly and the handicap.
  • I earned a travel agent certificate / training.
  • I have work experience working alone under pressure. I was my husbands nurse aid for his at home hemodialysis five days a week until his transplant.
  • I have a great deal of experience working in customer service. I have been put in high tense/ heated moments with customers and other employes.

References

References available upon request.

Timeline

Front Lead D.C.T ( Donor Center Technician )

Grifols Biomat USA
02.2022 - 08.2024

Medical Coder

Montana State University

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Whitney Hardy