Whitney Harris
Kenner,LA
Summary
Service-driven professional highly informed of all state and federal regulations pertaining to benefits for employees. Communicative Benefits Specialist offering outstanding customer service and data confidentiality skills.
Overview
8
8
years of professional experience
Work History
Benefits Coordinator
ADP
El Paso, Texas
05.2024 - Current
- Ensured compliance with federal, state, and local regulations affecting benefits programs, including ACA and ERISA.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Collaborated with cross-functional teams on projects related to client needs.
- Completed day-to-day duties accurately and efficiently.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Assisted clients in understanding complex financial concepts and instruments.
Delivery/ Client support associate
Veho Tech Inc
03.2022 - 10.2023
- Monitored the progress of deliveries in real-time and provide updates to customers and the delivery team
- Handled customer inquiries, concerns, and requests related to deliveries promptly and professionally
- Collaborate with the warehouse and logistics teams to ensure the availability of products and timely order fulfillment
- Served as the first point of contact for clients from other companies, addressing their questions, concerns, and requests via email and slack
- Built and maintained strong customer, driver, and client relationships by providing personalized and timely support
Technical support representative
Kelly Connect
08.2020 - 07.2021
- Acted as the first point of contact for customers experiencing technical issues
- Used diagnostic tools and resources to pinpoint technical problems accurately
- Maintained in-depth knowledge of the company's services to effectively assist customers
- Documented customer interactions, including the details of the technical issue, the troubleshooting steps taken, and the resolution provided
- Used remote desktop software or tools to access and troubleshoot customers' computers or devices when necessary
Sales associate
Alorica Call Center
El Paso, USA
02.2019 - 07.2019
- Assisted customers in selecting and purchasing products and services that meet their specific requirements
- Stayed updated on promotions, pricing, and new product releases
- Explained wireless plans, billing statements, and payment options to customers
- Addressed any post-sale inquiries or concerns promptly
Sales associate
Cricket Wireless
Kenner, USA
04.2018 - 10.2018
- Greeted customers warmly and provided a friendly and welcoming in-store experience
- Actively engaged customers to promote and sell products and services
- Ensured customer have a clear understanding of the terms and conditions of their chosen plans
- Met and exceeded sales targets, including revenue and activations quotas
- Assisted in maintaining the store's cleanliness, organization, and visual presentation
Cashier
Rouses Supermarket
Kenner, USA
03.2017 - 03.2018
- Greeted customers and provided a friendly and efficient checkout experience
- Scanned and bagged items, processed payments, and provided accurate change
- Handled customer inquiries and resolved any issues related to purchases
- Maintained the cleanliness and organization of the checkout area
Education
High School Diploma -
Haynes Academy for Advanced studies
Metairie, Louisiana05.2017
Associate of Applied Science - CyberSecurity
EPCC
El Paso, TXSkills
- Special projects
- Payroll coordination
- ADP workforce now
- Termination procedures
- Written and oral communication
- HR compliance
- MS Excel Proficiency
- Time management
- Networking
- Clerical support
- Attention to detail
- Decision-making
- Multitasking Abilities
- Cultural awareness
- Public speaking
- Goal oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Benefits Coordinator
ADP
05.2024 - Current
Delivery/ Client support associate
Veho Tech Inc
03.2022 - 10.2023
Technical support representative
Kelly Connect
08.2020 - 07.2021
Sales associate
Alorica Call Center
02.2019 - 07.2019
Sales associate
Cricket Wireless
04.2018 - 10.2018
Cashier
Rouses Supermarket
03.2017 - 03.2018
High School Diploma -
Haynes Academy for Advanced studies
Associate of Applied Science - CyberSecurity
EPCC
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