Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Whitney Hatter

Richmond

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

9
9
years of professional experience
1
1
Certification

Work History

ASSISTANT MANAGER

Marshall Pediatric Therapy
Richmond
06.2024 - Current
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Maintain a clean, safe, and organized store environment to enhance the customer experience.
  • Develop strong working relationships with staff, fostering a positive work environment.
  • Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentor junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promote teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boost employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Improve customer satisfaction by resolving complaints and inquiries promptly.
  • Lead weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

REFERRAL SPECIALIST

Marshall Pediatric Therapy
Richmond
09.2022 - Current
  • Enter data, such as demographic characteristics, history and extent of diagnoses into the patient chart
  • Process patient initial intake paperwork
  • Communicate with insurance companies
  • Receive new patient referrals
  • Verify eligibility benefits
  • Develop strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
  • Build professional relationships with service providers.
  • Link families to relevant community support to meet non-medical needs.

FRONT OFFICE ASSOCIATE

Marshall Pediatric Therapy
Richmond
06.2022 - 09.2022
  • File and maintain records
  • Schedule appointments and maintain and update appointment calendars
  • Operate the phone in order to forward calls, providing information, taking messages, or scheduling appointments
  • Hear and resolve complaints from customers or the public

OFFICE MANAGER

Bluegrass Pediatric Therapies
Richmond
11.2021 - 06.2022
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Recruit, interview, and select employees
  • Complete work schedules, manage calendars, and arrange appointments
  • Train other staff members to perform work activities
  • Consult with managers or other personnel to resolve problems

FRONT OFFICE ASSOCIATE

Bluegrass Pediatric Therapies
Richmond
06.2020 - 11.2021
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Receive payment and record receipts for services
  • File and maintain records
  • Schedule appointments and maintain and update appointment calendars

DAYCARE TEACHER

Kids Under Construction
Richmond
09.2018 - 06.2020
  • Create developmentally appropriate lesson plans
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits
  • Identify signs of emotional or developmental problems in children
  • Maintain a safe play environment
  • Sanitize toys and play equipment

DAYCARE TEACHER

Kids Kingdom
Richmond
11.2017 - 09.2018
  • Create developmentally appropriate lesson plans
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits
  • Identify signs of emotional or developmental problems in children
  • Maintain a safe play environment
  • Sanitize toys and play equipment

PHARMACY TECH

Food City
South Williamson
11.2016 - 11.2017
  • Operate cash registers to accept payment from customers
  • Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
  • Price and file prescriptions that have been filled

CASHIER

Food City
South Williamson
06.2016 - 11.2017
  • Answering customer questions
  • Resolving customer complaints
  • Running the cash register
  • Handling cash and credit card payments

Education

BBA - Management

Eastern Kentucky University
Richmond, KY
05.2026

Associate of Applied Science - Business

Bluegrass Community And Technical College
Lexington, KY
05.2024

Skills

  • Organizational skills
  • Customer service
  • Team leadership
  • Problem solving
  • Staff supervision
  • Goal setting
  • Communication skills
  • Money handling
  • Decision making
  • Time management
  • Task delegation

Certification

  • Team Leadership
  • Human Resources Management
  • Supervisory Management
  • CPR/AED Certification
  • Safety Care Certification

Volunteer Experience

CASA of Madison and Clark Counties, Volunteer, Volunteer with CASA of Madison and Clark Counties

Timeline

ASSISTANT MANAGER

Marshall Pediatric Therapy
06.2024 - Current

REFERRAL SPECIALIST

Marshall Pediatric Therapy
09.2022 - Current

FRONT OFFICE ASSOCIATE

Marshall Pediatric Therapy
06.2022 - 09.2022

OFFICE MANAGER

Bluegrass Pediatric Therapies
11.2021 - 06.2022

FRONT OFFICE ASSOCIATE

Bluegrass Pediatric Therapies
06.2020 - 11.2021

DAYCARE TEACHER

Kids Under Construction
09.2018 - 06.2020

DAYCARE TEACHER

Kids Kingdom
11.2017 - 09.2018

PHARMACY TECH

Food City
11.2016 - 11.2017

CASHIER

Food City
06.2016 - 11.2017

BBA - Management

Eastern Kentucky University

Associate of Applied Science - Business

Bluegrass Community And Technical College

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