Whitney Heck

• Maintained professional, organized, and safe environment for employees and patrons.
• Improved safety procedures to create safe working conditions for workers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
• Improved first-call resolution rates by effectively utilizing resources and available tools.
• Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
• Built positive relationships with customers by providing exceptional customer service.
• Developed in-depth understanding of product features and services to offer comprehensive support.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.

• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted and labeled prescriptions with correct item and quantity.
• Entered and processed patients' prescriptions into internal system.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Set up and modified patient profiles to include current medications and insurance details.

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Entered and processed patients' prescriptions into internal system..
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Set up and modified patient profiles to include current medications and insurance details.
• Managed opening and closing duties for pharmacy.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Improved safety procedures to create safe working conditions for workers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Tallied cash drawer at beginning and end of each work shift.
• Operated cash register to record transactions accurately and efficiently.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Kept work areas neat, clean and free from debris.
• Stocked designated items on shelves, end caps and displays.

• Improved patient satisfaction by providing compassionate and individualized care to clients in their homes.
• Provided emotional support to patients and families during challenging times, fostering trust and open communication.
• Assisted clients with activities of daily living, fostering independence and improving their overall wellbeing.
• Implemented fall prevention strategies within the home setting, reducing risks associated with mobility impairments.
• Administered medications and oversaw activities of daily living such as bathing, hygiene and ambulation.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Tallied cash drawer at beginning and end of each work shift.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.