Excel
Whitney Heironimus
Martinsburg,WV
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
IT Coordinator
Berkeley County Council - IT Dept
Martinsburg, WV
08.2021 - Current
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Corresponded with clients through email, telephone or postal mail.
Registration Specialist
WVU Medicine
Martinsburg, WV
08.2020 - 07.2021
- Processed cancellations, changes or special requests promptly.
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Reported compliance issues related to coding, transcription and patient confidentiality.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
Patient Coordinator
Progressive Radiology
Hagerstown, MD
04.2019 - 07.2021
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Shared patient status updates during shift changes for continuum of care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH 08.2020 - Current
Bachelor of Science - Health Sciences
Marshall University
Huntington, WVSkills
Problem-Solving
Good Telephone Etiquette
Flexible and Adaptable
Cultural Awareness
Teamwork and Collaboration
Organization and Time Management
Data Entry
MS Office
Multitasking Abilities
Dependable and Responsible
Software
Microsoft Office
Timeline
IT Coordinator
Berkeley County Council - IT Dept
08.2021 - Current
Registration Specialist
WVU Medicine
08.2020 - 07.2021
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
08.2020 - Current
Patient Coordinator
Progressive Radiology
04.2019 - 07.2021
Bachelor of Science - Health Sciences
Marshall University