Summary
Overview
Work History
Education
Skills
Software
Timeline
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Whitney Heironimus

Martinsburg,WV

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

IT Coordinator

Berkeley County Council - IT Dept
Martinsburg, WV
08.2021 - Current
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Corresponded with clients through email, telephone or postal mail.

Registration Specialist

WVU Medicine
Martinsburg, WV
08.2020 - 07.2021
  • Processed cancellations, changes or special requests promptly.
  • Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
  • Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
  • Reported compliance issues related to coding, transcription and patient confidentiality.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.

Patient Coordinator

Progressive Radiology
Hagerstown, MD
04.2019 - 07.2021
  • Provided complete patient assessments and communicated with patients to understand medical histories.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Shared patient status updates during shift changes for continuum of care.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked with patients to schedule tests and procedures.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Generated, posted and attached information to claim files.
  • Prepared insurance claim forms or related documents and reviewed for completeness.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
08.2020 - Current

Bachelor of Science - Health Sciences

Marshall University
Huntington, WV

Skills

    Problem-Solving

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Software

Excel

Microsoft Office

Timeline

IT Coordinator

Berkeley County Council - IT Dept
08.2021 - Current

Registration Specialist

WVU Medicine
08.2020 - 07.2021

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
08.2020 - Current

Patient Coordinator

Progressive Radiology
04.2019 - 07.2021

Bachelor of Science - Health Sciences

Marshall University

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Whitney Heironimus