Hi, I’m
Whitney Hennis
7301 S Interstate 35 #1214 Austin,TX
Summary
Driven professional with a proven track record in customer service excellence and technical support, honed at Citel and other leading companies. Skilled in Microsoft Office and adept at complaint resolution, consistently enhancing customer satisfaction. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
7
years of professional experience
Work History
J Miller Investments LLC
Customer Service Coordinator
04.2020 - 12.2023
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Explained charges, fees, terms of sales, and service agreements to over [Number] customers daily.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Burlington Worldwide
Machine Operator
04.2019 - 06.2021
Job overview
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Citel
Customer Care Representative
02.2017 - 01.2019
Job overview
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Monseñor Francisco Beckmann High SchoolTransismica
High School Diploma
12.2015
University Overview
- Extracurricular Activities: Basketball, Soccer
Skills
- Customer service excellence
- [Product or Service] support
- Performance monitoring
- Call center experience
- Call flow maximization
- Technical Support
- Complaint resolution
- Expertise in sales
- Customer Service
- Microsoft Outlook, Word, and Excel
- Research and due diligence
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Coordinator
J Miller Investments LLC
04.2020 - 12.2023
Machine Operator
Burlington Worldwide
04.2019 - 06.2021
Customer Care Representative
Citel
02.2017 - 01.2019
Monseñor Francisco Beckmann High School
High School Diploma
Similar Profiles
JONORA SEARLESJONORA SEARLES
Healthcare Land Developer at JES Investments LLC / MDE Investments LLCHealthcare Land Developer at JES Investments LLC / MDE Investments LLC
Frank PatekFrank Patek
Client Relations at Miller & Miller Law LLCClient Relations at Miller & Miller Law LLC
Luke MarkoeLuke Markoe
Financial Analyst Intern at Pine Valley Investments, LLC. Pine Valley InvestmentsFinancial Analyst Intern at Pine Valley Investments, LLC. Pine Valley Investments
Maheen ZahraMaheen Zahra
Medical Scribe for Pediatrician at EIXSYS Healthcare systemMedical Scribe for Pediatrician at EIXSYS Healthcare system
Koffi KOUASSIKoffi KOUASSI
Order Taker at Wendy'sOrder Taker at Wendy's