Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Hernandez

Harbor City,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

The Pacific Condominium Association
06.2023 - Current
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Coordinated efficient move-ins and move-outs, ensuring minimal disruption to existing residents.
  • Conducted routine walk-throughs of common areas to assess cleanliness standards and address any issues promptly.
  • Assisted creating cost-effective maintenance strategies for improved building conditions and reduced expenses.
  • Streamlined communication with board members, maintaining transparency and fostering strong relationships.
  • Upheld strict security protocols at front desk by verifying identification and enforcing condominium policies when necessary.

Member Services Specialist

Beach Cities Health District
10.2019 - 05.2023
  • Confirmed appointments, communicated with clients and updated client records.
  • Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Responsible for all aspects of receiving membership and guests at urban gym, including coordinating personal training and class schedules.
  • Introduced policies to customers and explained objectives and benefits of various insurance programs.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Front Desk Representative

Formosi
10.2015 - 09.2019
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Knowledgeable of accounting procedures including accounts payable, receivable, and deposits, credit card authorizations, account balance accrual and all other confidential records.
  • Maintained quality control and satisfaction records; constantly studied new ways to improve customer service.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.

Hostess

Dennys Diner
11.2014 - 02.2018
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Received in-depth training for proper food handing techniques, including proper freezer placement, appropriate soup temperatures, and equipment cleaning processes.
  • Audit cash drawers and maintain daily log of overages and shortages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.

Front Desk Receptionist

Mental Health America Of Los Angeles
06.2012 - 10.2014
  • Greeted person(s) entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
  • Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balance sheets and creating spreadsheets and other documents.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.

Front Desk Associate

Eqinox
06.2011 - 07.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Operated POS terminals to input customer orders, swipe credit cards, and enter cash amounts received.
  • Performed clerical duties, such as scheduling appointments, filing, and photocopying.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained up-to-date knowledge of product and service changes.

Program Assistant

Boys And Girls Club
01.2011 - 05.2011
  • Provided continuous supervision to children during indoor and outdoor activities and created and maintained safe learning and playing environments.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Executed routine activities such as answering multi-line phones, filing, and payment clearance.
  • Made copies, proofed documents and distributed mail to provide administrative support to staff.
  • Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.

Education

Associate of Arts - Child Development

Los Angeles Harbor College
Wilmington, CA
06.2017

Skills

  • Attention to Detail
  • Organization and Time Management
  • Multitasking Abilities
  • Training and Development
  • First Aid/CPR
  • Teamwork and Collaboration
  • Process Monitoring
  • Accounting and Financial Management
  • Clerical Support
  • Listening Skills
  • Multi-Line Telephone Operation

Certification


  • Mental Health First Aid USA
  • Adult, Child, Infant CPR & AED Training (BLS)

Timeline

Front Desk Receptionist

The Pacific Condominium Association
06.2023 - Current

Member Services Specialist

Beach Cities Health District
10.2019 - 05.2023

Front Desk Representative

Formosi
10.2015 - 09.2019

Hostess

Dennys Diner
11.2014 - 02.2018

Front Desk Receptionist

Mental Health America Of Los Angeles
06.2012 - 10.2014

Front Desk Associate

Eqinox
06.2011 - 07.2014

Program Assistant

Boys And Girls Club
01.2011 - 05.2011

Associate of Arts - Child Development

Los Angeles Harbor College

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Whitney Hernandez