Whitney Herold
Orlando
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Walt Disney World Resort
12.2023 - Current
- Communicate with guest about both food and alcohol menu
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Make drinks and order food in a timely manor
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Anticipate needs and wants of bar guest
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Ole Red
04.2023 - 06.2024
- Handle food and drinks to correct table
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Organizing multiple checks and tables
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Serve-Assist
Walt Disney World Resort
10.2022 - 12.2023
- Communicate with chef about allergies, missing items, or a change in item
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Addressed customer complaints and inquiries to verify satisfaction.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Assisted with bussing tables and cleaning up spills.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Assisted wait staff with timely food delivery and guest requests.
Attractions Cast Member
Walt Disney World Resort
05.2021 - 10.2022
- Operated rides and attractions according to written guidelines to reduce injuries.
- Conducted pre-opening and closing tasks and inspections.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered information and details of interest about facility to visitors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Uphold the 5 keys
- Trained new recreation attendants on safety procedures and customer service tactics.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Be knowledgeable about genie+, lightning lane, and DAS
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Developed and implemented successful onboarding program.
- Cross trained staff on duties for multiple positions.
Server
Rock and Brews
04.2021 - 07.2022
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Wing House Kissimmee
08.2020 - 05.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Store Team Member
Chick-Fil-A Oviedo/North UCF
06.2019 - 08.2020
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Communicating to guest about menu items and current sales
- Helping guest with the Chick-Fil-A One app
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Listened to customer needs and desires to identify and recommend optimal products.
Chick-Fil-A Bradfordville
06.2019 - 08.2019
- Switching between different technologies in one shift
- Stocking and cleaning the dining area and behind the counter
- Communicating to guest about menu items and current sales
- Handling cash and credit transactions
- Helping guest with the Chick-Fil-A One app
- Making different desserts
Quick Service Food & Beverage Cast Member
Walt Disney World Resort
01.2019 - 05.2019
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Set up and broke down food service lines quickly to maintain service flow.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helping guest with different problems and questions ranging from food, magic bands, the Disney App, and etc
- Handling different foods and beverages
Ranch Hand at Cavallo Farms
09.2018 - 01.2019
- Care for horses
- Tacking horses with an english saddle
Intern
Senator Marco Rubios’ Office
05.2018 - 07.2018
- Answer calls with a polite and easy to understand voice
- Promptly email supervisors and co-workers about missed calls
- Informed correct caseworker about constituent asking about information
- Using a multi-line phone
- Enter constituent information in database correctly
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Developed strong communication and organizational skills through working on group projects.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Ranch Hand
Horse Power Ranch
09.2017 - 07.2018
- Maintained equipment and ranch structures.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Tacked up horses to increase control over movements.
- Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
- Examined animals for signs of sickness and overall herd health.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Oversaw feeding, watering and health monitoring of equine stock, prioritizing health and wellness.
- Led horses from stables to fields and back to maintain control of animals.
- Educated visitors and staff on proper animal care and handling.
Counselor
Hawks Rise Summer Camp/ After-School Program
06.2016 - 08.2017
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Encouraged team building to increase camaraderie, trust and rapport.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field trips.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Collaborated with other recreation staff in developing new recreational activities.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Counselor for Hawks Rise After School
08.2016 - 05.2017
- Supervision of children
- Care of children
- Creative class ideas
Babysitting
02.2016 - 12.2016
- Care of children
- Supervision of children
- Care of children
Education
High School Diploma -
Lawton Chiles High School
Tallahassee, Florida05.2017
High School Diploma - Animal Science
Valencia College
Orlando, FLSkills
- Safe service compliance
- Anticipating guest needs
- Complex Problem-solving
- Clear and effective communication
- Outgoing personality
- Multitasking
- Adaptability and flexibility
- Organizational skills
- Attention to detail
Accomplishments
- President of the Ponce De Leon Chapter of the Children of the American Revolution 2012-2017
- Trainer in Walt Disney World Attractions 2021-2022
- Soprano in Walt Disney Worlds' Candlelight Processional 2021-Current
- Trainer as a Walt Disney World Server-Assist 2022-2023
- Walt Disney World Contemporary Quarter 1 UnaniMouse Award Recipient 2023
Affiliations
- Junior Achievement 2016
- Chiles Dance Team 2013-2017
- Chiles Dance Marathon 2017
- Children of the American Revolution 2012-2017
- Chiles Fundraising Alliance 2016-2017
- Dance Fusion Competitive Dance Team 2014-2017
- Daughters of the American Revolution 2019-current
- Trainer in Walt Disney World Attractions 2021-2022
- Soprano in Disney's Candlelight Cast Choir 2021-current
- Trainer as a Walt Disney World Serve Assist 2022-2023
Certification
I am certified to work, supervise, and be with children of any age. I am able to use and work with any Microsoft software. I am able to care for and work with horses, pigs, chicken, goats, and deer. I am able to take calls, understand the needs of the caller and find a solution. I can organize information by date, time, or name. I am able to work with, around, and handle different types of food and beverages. I am certified to handle money transactions and use different types of technologies when working. I am certified to serve and sell alcohol.
Timeline
Bartender
Walt Disney World Resort
12.2023 - Current
Server
Ole Red
04.2023 - 06.2024
Serve-Assist
Walt Disney World Resort
10.2022 - 12.2023
Attractions Cast Member
Walt Disney World Resort
05.2021 - 10.2022
Server
Rock and Brews
04.2021 - 07.2022
Server
Wing House Kissimmee
08.2020 - 05.2021
Store Team Member
Chick-Fil-A Oviedo/North UCF
06.2019 - 08.2020
Chick-Fil-A Bradfordville
06.2019 - 08.2019
Quick Service Food & Beverage Cast Member
Walt Disney World Resort
01.2019 - 05.2019
Ranch Hand at Cavallo Farms
09.2018 - 01.2019
Intern
Senator Marco Rubios’ Office
05.2018 - 07.2018
Ranch Hand
Horse Power Ranch
09.2017 - 07.2018
Counselor for Hawks Rise After School
08.2016 - 05.2017
Counselor
Hawks Rise Summer Camp/ After-School Program
06.2016 - 08.2017
Babysitting
02.2016 - 12.2016
High School Diploma -
Lawton Chiles High School
High School Diploma - Animal Science
Valencia College
Awards
Walt Disney World Contemporary UnaniMouse Choice Award 2023