Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Hill

Murrieta,CA

Summary

  • Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Shift Leader

Dunkin Donuts
01.2023 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Business Cleaner

Roberstons Billiards And Spas
01.2023 - 07.2023
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.

Shift Manager

Popeye's Restaurants
01.2017 - 02.2019
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.

Education

GED -

Career Learning Center
Rapid City, SD
11.2008

Skills

  • Shift Management (3 years)
  • POS (10 years)
  • Cash Handling (10 years)
  • Supervising Experience (4 years)
  • Business Cleaning (2 years)
  • Housekeeping (5 years)
  • Customer Service Management ( 5 years)
  • Team Supervision (3 years)
  • Team Leadership (3 years)

Timeline

Business Cleaner

Roberstons Billiards And Spas
01.2023 - 07.2023

Shift Leader

Dunkin Donuts
01.2023 - 08.2023

Shift Manager

Popeye's Restaurants
01.2017 - 02.2019

GED -

Career Learning Center

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Whitney Hill