Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Whitney Hines

Gilbert,AZ

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I have been an Office Administrator going on 2 years now for FedEx Ground, was an Operations Admin for 3 years prior, totaling in 5 years with the company thus far. I enjoy what I do, and I am always looking for ways to obtain more experience in what I do and learn other skills.

Overview

9
9
years of professional experience

Work History

Office Administrator II

FedEx:Ground
Phoenix, AZ
11.2018 - Current
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Processed invoices on a timely basis according to established procedures.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Scheduled appointments for senior management team members using Outlook calendar system.
  • Ordered office furniture when necessary following approval from management team.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Organized monthly staff meetings ensuring agendas were distributed in advance.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Created PowerPoint presentations for internal use or external clients when required.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Processed financial documents, contracts, expense reports and invoices.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Filtered emails based on importance and escalated issues to leadership.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Team Member

Tractor Supply Company
Berkeley Springs, WV
08.2016 - 11.2018
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Answered phone calls regarding inquiries about products or services.

Team Member/Cook

Hardees Fast Food
Hancock, MD
06.2015 - 08.2016
  • Provided customer service support to ensure satisfaction.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Operated cash register to process customer payments accurately and efficiently.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.

Education

High School Diploma -

Hancock Middle-Senior High School
Hancock, MD
05-2015

Skills

  • Spreadsheet Development
  • Meeting Coordination
  • File Maintenance
  • Expense Reporting
  • Office Supply Management
  • Document Scanning
  • Administrative Support
  • Scheduling
  • Event Coordination
  • Office Administration
  • Time Management
  • Inventory Management
  • Scheduling Appointments
  • Planning Events
  • File Organization
  • Supply Inventory
  • Schedule and Calendar Management
  • Office Management
  • Scanning and Copying
  • Calendar Management
  • Meeting Planning

Accomplishments

  • I was awarded the Office Administrator of the Year in the whole region at FedEx Ground last June.
  • Awarded multiple bravo zulu awards through FedEx for my dedication to my job, completing certain tasks and helping provide the greatest customer service.
  • Was promoted from Operations Admin I to Operations Admin II after my first year, and then promoted to Office Administrator II in June of 2022.

References

References available upon request.

Timeline

Office Administrator II

FedEx:Ground
11.2018 - Current

Team Member

Tractor Supply Company
08.2016 - 11.2018

Team Member/Cook

Hardees Fast Food
06.2015 - 08.2016

High School Diploma -

Hancock Middle-Senior High School

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Whitney Hines