Summary
Overview
Work History
Education
Skills
Networking and Volunteer Work
References
Timeline
Generic

Whitney Hodsden

Murfreesboro,TN

Summary

Looking to obtain a position that allows the flexibility to further develop skill sets within the banking realm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Asst Manager - Personal Banker III

Volunteer State Bank
01.2021 - Current
  • Senior consumer lender - takes applications, approves, underwrites, processes and closes loans including real estate
  • Responsible for offering and selling financial products and services to fit individual customer needs
  • Customer service leader and makes sales referrals
  • Manages lobby traffic
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Assist with branch audit and retention schedules
  • Collaborated with the management team to develop strategic plans for business growth
  • Improved customer satisfaction by resolving complaints and inquiries promptly
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles

Asst Manager

Franklin Synergy Bank
07.2019 - 12.2021
  • Hit Synergy Elite Club every quarter - the top 4 in contacts & deposit growth amongst my peers
  • Mentored & trained other Relationship Specialists on how to perform business visits to grow deposits & relationships
  • Worked one on one with Area Manager & Sales Manager to assist & aid in formation of a sales training for all employees, reports regarding staff and operations, and event planning & implementation to gain clientele
  • Remained consistently in the top 5 of deposit growth
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Developed strong working relationships with staff, fostering a positive work environment
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Collaborated with management team to develop strategic plans for business growth and improvement

Personal Banker

Fifth Third Bank
11.2018 - 07.2019
  • Improved audit scores for a branch on a special 2 month assignment while continuously helping customer and employee morale
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker
  • Hit the highest Personal Banker score in my region for June
  • Highest Customer Experience score attainable at a 5
  • Rolling 12 month Employee Scorecard of 99.75% which weighs sales and service documents
  • Took consumer and commercial loan applications (including real estate) and saw through the processing and closing of the loans
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.

Lead Teller

Fifth Third Bank
02.2016 - 11.2018
  • Supervised aspects of teller side of branch including: employees, schedules, vault, ATM, buy & sell, cash on hand, documentation, holds, & fraud prevention
  • Received fifth highest documentation scores in Middle Tennessee region
  • Improved audit scores from D to A within six months with branch
  • Worked one on one with branch manager to form action plans to improve documentation, reports regarding staff and operations, and event planning & implementation to gain clientele
  • Employee score of 99.10%, Top 3% of TN Market, Top 2% of Peer Group
  • Achieved a regional record of 100% accuracy of Sales & Service Documents in two consecutive months
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.

Universal Banker

First Tennessee Bank
01.2015 - 02.2016
  • Accepted promotion to Universal Banker position at University Place
  • Continued excellent customer service scores averaging 99% for 2015
  • Developed familiarity with products offered at FTB and how to sell them
  • Worked to correct past audit violations from previous audits pre-dating arrival
  • Maintained current product knowledge and applied it during onboarding new clients
  • Onboarded clients and cross sold different products to meet Customer's needs

Teller III

First Tennessee Bank
11.2012 - 01.2015
  • Worked at the following branches in East Region (Knoxville) under Karen Stuck: Bearden, Middlebrook, and Cumberland Avenue
  • Received 2nd Best Overall Teller in 2013 for Bearden's branch in East Region
  • Received the Spirit Coach honor at Middlebrook's branch (highest customer service score)
  • Transferred to Sam Ridley's branch in Middle Region in April 2014
  • Earned Teller III status in July 2014, within twenty months of starting with FTB

Education

Food And Nutrition/Hospitality Management -

University of Tennessee
Knoxville, TN
09.2009

Cleveland State Community College
Cleveland, TN
12.2007

Skills

  • ATM Teller
  • Vault Teller
  • Audit Training
  • Microsoft Office
  • InStep Teller
  • InStep Sales and Service
  • Foreign Currency
  • Visa Prepaid System
  • Instant Issue
  • Cardwizard
  • RMS-Salesforce
  • ACE
  • Horizon
  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Retail Operations
  • Operations Management
  • Sales Strategies
  • Customer Relationship Management (CRM)
  • Compliance understanding
  • LaserPro
  • Underwriting
  • Tax Return Analysis
  • Order titles
  • Order Appraisals
  • Loan documentation

Networking and Volunteer Work

  • Continuous Work with the United Way with Meals on Wheels, Days of Caring, and Community Baby shower
  • Junior Achievement regular volunteer with elementary aged children
  • Regularly attends all Chamber of Commerce Events and well versed in Networking

References

  • Angelique Thomas, Portfolio Manager at Regions Bank, 765-225-9007
  • Pamela Mays, Branch Manager at Volunteer State Bank, 615-478-2220
  • Kandis Napier, Consumer Loan Processor at Volunteer State Bank, 615-427-1537

Timeline

Asst Manager - Personal Banker III

Volunteer State Bank
01.2021 - Current

Asst Manager

Franklin Synergy Bank
07.2019 - 12.2021

Personal Banker

Fifth Third Bank
11.2018 - 07.2019

Lead Teller

Fifth Third Bank
02.2016 - 11.2018

Universal Banker

First Tennessee Bank
01.2015 - 02.2016

Teller III

First Tennessee Bank
11.2012 - 01.2015

Food And Nutrition/Hospitality Management -

University of Tennessee

Cleveland State Community College

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Whitney Hodsden