Whitney Hood
Customer service specialist
Red Oak,Texas
Summary
Personable customer service specialist with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping.
Overview
10
10
years of professional experience
Work History
Office Assistant
R.A. Custom Homes
Mabank, TX
07.2022 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
Front Desk Receptionist
Allheart Dental
Red Oak, Texas
11.2019 - 05.2021
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Dental Receptionist
Milestone Dental Group And Smile Savvy
Arlington, TX
03.2017 - 02.2018
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Education
North Texas Dental School
Dallas, TX10.2008
High School Diploma -
Red Oak High School
Red Oak, TX05.2004
Skills
- Customer Service
- Payment Processing
- Data Entry and 10-Key
- Organizing and Categorizing
- Scheduling Meetings
- Payroll Processing
- Time Management
- Data Entry
- Opening and Closing Procedures
- Medical Records Management
- Calendar Management
- Bank Deposit Reconciliation
- Information Confidentiality
- Microsoft Office
- Data Recording
- Issue Resolution
- Verbal and Written Communication
- Clerical Support
- Record Sorting and Filing
- Records Management Software
- Prioritizing Work
- Valid Driver's License
- Call Transfers
- Data Loss Prevention
- Internal and External Communications
- Excel Spreadsheets
- Front Office Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Assistant
R.A. Custom Homes
07.2022 - Current
Front Desk Receptionist
Allheart Dental
11.2019 - 05.2021
Dental Receptionist
Milestone Dental Group And Smile Savvy
03.2017 - 02.2018
North Texas Dental School
High School Diploma -
Red Oak High School
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