Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Hoof

Mobile

Summary

Accomplished Lead Kitchen Manager at City of Lights, renowned for enhancing customer satisfaction through innovative menu design and sustainable practices. Expert in staff management and relationship building, consistently exceeding revenue targets. Proficient in Microsoft Excel, ensuring efficient operations and compliance with sanitation standards. Passionate about delivering exceptional service and fostering team excellence.

Retail professional with extensive knowledge in managing retail processes and operations. Adept at enhancing workflow and ensuring high standards of accuracy. Known for teamwork and reliability, with strong focus on adapting to changing demands and delivering results.

Retail professional with strong track record in driving sales and customer satisfaction. Extensive experience in creating positive shopping experiences and fostering team collaboration. Consistently adaptable to changing retail environments and known for excellent communication and problem-solving skills.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Kitchen Manager

City of Lights
06.2019 - 07.2023
  • Ensured compliance with all relevant health codes, licensing regulations, and industry best practices through ongoing education and training initiatives for the entire team.
  • Trained new employees on kitchen procedures, equipment usage, and recipe execution for consistent results across the team.
  • Implemented sustainable practices such as recycling programs, energy-efficient equipment upgrades, and sourcing local ingredients whenever possible.
  • Increased revenue by designing cost-effective menus that maximized ingredient utilization while maintaining appealing flavors and presentations.
  • Reduced food waste by implementing proper inventory management and storage practices.
  • Maintained a clean and sanitary kitchen environment, adhering to strict safety and hygiene standards.
  • Developed creative menu offerings, incorporating seasonal ingredients and diverse cuisine styles to appeal to varied tastes.
  • Improved customer satisfaction with high-quality meals prepared in accordance with dietary restrictions and preferences.
  • Maintained a strong presence on the kitchen floor, leading by example and demonstrating a commitment to excellence in all aspects of the role.

Sales Manager

Lotus Boutique
03.2017 - 09.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.

Merchandise Associate Events Planner

The Battlehouse Hotel and Spa
03.2016 - 01.2018
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
  • Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Sales Associate

Robert Trent Jones Golf Trail
05.2010 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Certificate of Technical Studies - CNA Nursing Assistant

Saads
Mobile, AL
01-2017

Skills

  • Scheduling staff
  • Sanitation standards
  • Kitchen operations
  • Food presentation
  • Customer service
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Customer satisfaction measurement
  • Microsoft outlook
  • Staff management

Certification

  • CNA - Certified Nurse Assistant
  • CPCT/A - Patient Care Technician/Assistant

Timeline

Lead Kitchen Manager

City of Lights
06.2019 - 07.2023

Sales Manager

Lotus Boutique
03.2017 - 09.2018

Merchandise Associate Events Planner

The Battlehouse Hotel and Spa
03.2016 - 01.2018

Sales Associate

Robert Trent Jones Golf Trail
05.2010 - 01.2016

Certificate of Technical Studies - CNA Nursing Assistant

Saads

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