Whitney Hopkins
Brooklyn,NY
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Program Administrator
Department Of Homeless Services
07.2022 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Maintained and updated project related documents.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Established program policies and procedures to comply with regulatory requirements.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Managed social service development planners regarding contract development and budget.
Program Analyst
DHS City of New York
07.2016 - Current
- Currently working with various program groups within the agency to ensure, measure and improve provider compliance with contract management, portfolio management, facility inspections, and client and community engagement
- Ensuring client services are in compliance with city, state and federal laws; modify such procedures, notices and meetings as needed
- In collaboration with DHS leadership, develop, coordinate, and formulate procedures relating to transitional families in connection with issues affecting eligibility and access to shelter and related programs and benefits
- Serve as liaison with various city and state agencies, including OTDA, as well as community based organizations and advocates, around homeless related issues
- Working and collaborating with the Office of the Ombudsman and the Office of Diversity and Equal Opportunity Affairs to provide assistance to persons at risk or currently homeless and to facilitate the resolution of complaints and accommodations
- Collaborating with outside agencies and contracted consultants to address barriers for target population at DHS and contractor operated shelter facilities
- Responsible for managing outside agency contracts
- Including close-out, invoices, and modifications
- Conducting regular field visits to make on-site determinations on accessibility and compliance.
- Validated results and performed quality assurance to assess accuracy of data.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Tests and Measurement Specialist
DCAS City of New York
01.2012 - 01.2016
- Served as project manager for assigned exams during the fiscal year
- Developed timelines, resource and activity planning, monitoring and reporting progress, and partnering with various work groups
- Supervise various activities and responsibilities of subordinates, establish procedures to streamline and monitor processes and tasks
- Coordinate with various City Departments and hiring managers to define their recruitment needs and timelines
- Oversee technical HR procedures and develops applicant screening criteria evaluation instruments
- Conduct field observations and interviews to identify the essential functions of job titles, create and administer job analysis questionnaires, analyze questionnaire data to create test plans
- Interview, select, supervise, and provide training of exam development to panels of Subject Matter Experts for various city agencies
- Utilize I/O to analyze agencies, refine employee qualification processes and evaluate program effectiveness
- Develop, administer and rate tests for employment and promotion in a variety of NYC government agencies.
Education
Master of Science - Industrial Organizational Psychology
CUNY Baruch
2012
Bachelors of Art - Psychology
Howard University
2010
Skills
- Logistics Oversight
- Budget Administration
- Resource Coordination
- Advanced Knowledge of Technology
- Effective Leader
- Understanding of Human Resources
- Financial Management
- Organizational Leadership
- Business Management
- Program Leadership
- Regulatory Compliance
- Compliance Management
Timeline
Program Administrator
Department Of Homeless Services
07.2022 - Current
Program Analyst
DHS City of New York
07.2016 - Current
Tests and Measurement Specialist
DCAS City of New York
01.2012 - 01.2016
Master of Science - Industrial Organizational Psychology
CUNY Baruch
Bachelors of Art - Psychology
Howard University
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