Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Horne

Manteo,NC

Summary

Dynamic IMC Caseworker with a proven track record at Dare County, excelling in client advocacy, relationship building program knowledge. Skilled in records management and maintaining confidentiality, I effectively streamlined documentation processes, enhancing efficiency. Committed to ethical practice, I fostered open communication, ensuring clients received tailored support and access to vital resources.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IMC Caseworker

Dare County
04.2012 - 07.2020
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Facilitated client access to community resources, promoting self-sufficiency and independence.
  • Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
  • Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
  • Streamlined documentation processes, increasing efficiency in caseload management.
  • Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
  • Conducted thorough assessments to determine client eligibility for various programs and services.
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
  • Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.

Teller

East Carolina Bank
09.2006 - 04.2012
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.

Retail Associate

Forbes
06.2006 - 09.2006
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.

Office Assistant

John Gaw Attorney at Law
06.2005 - 08.2005
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.

Education

Manteo High School
Manteo
06.2006

Skills

  • Case information confidentiality
  • Client interaction
  • Highly effective communication
  • Client advocacy
  • Records management
  • Client engagement
  • Professional boundaries
  • Ethical practice
  • Self-awareness
  • Proficient in software
  • Family engagement
  • Case file documentation
  • Organizational skills
  • Problem-solving
  • Relationship building
  • Administrative management

Certification

Dare County Schools Substitute Teacher Training

Timeline

IMC Caseworker

Dare County
04.2012 - 07.2020

Teller

East Carolina Bank
09.2006 - 04.2012

Retail Associate

Forbes
06.2006 - 09.2006

Office Assistant

John Gaw Attorney at Law
06.2005 - 08.2005

Manteo High School

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Whitney Horne