Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Horrach

Des Moines,IA

Summary

Dynamic professional with a proven track record in customer service and cash handling, honed at Kwik Star and other respected organizations. Excelled in roles requiring patience, empathy, and a strong work ethic, significantly enhancing customer satisfaction. Skilled in payment processing and issue resolution, demonstrating a commitment to professionalism and courtesy. Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Kwik Star
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Resident Assistant

Edencrest at the Tuscany
01.2024 - 05.2024
  • Ensured compliance with university policies by regularly reviewing updated regulations and conducting thorough training sessions for fellow Resident Assistants.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.

Kitchen Assistant

Caseys General Stores Inc
08.2023 - 12.2023
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.

Resident Assistant

Windsor Manor Assisted Living
02.2021 - 02.2022
  • Ensured compliance with university policies by regularly reviewing updated regulations and conducting thorough training sessions for fellow Resident Assistants.
  • Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Maintained clean, safe, and well-organized patient environment.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Supervised daily activities and provided assistance to staff.
  • Provided crisis management and intervention during emergency situations.

Sanitation Worker

Purfoods
04.2020 - 02.2021
  • Ensured proper disposal procedures by carefully handling hazardous materials according to established protocols.
  • Improved recycling rates by diligently sorting materials according to guidelines and regulations.
  • Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.

Developmental Specialist

Behavioral Technologies
01.2019 - 04.2020
  • Guided developmentally disabled adults through customized day programs.
  • Implemented data-driven interventions, continuously analyzing results to refine approaches and maximize client progress.
  • Established strong relationships with community resources, connecting clients with additional services as needed to support their development.
  • Developed individualized and group programming and safety plans in support of academic achievement.

Caretaker

Universal Pediatrics
01.2018 - 02.2019
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Provided supervision to clients to provide safety

Education

High School Diploma -

Colfax-Mingo
Colfax, United States
05.2005

Skills

  • Customer Service
  • Cash Handling
  • Patience and Empathy
  • Work Ethic and Integrity
  • Time management skills
  • Cleaning and sanitizing
  • Cash Register Operation
  • Issue Resolution
  • Professionalism and Courtesy
  • Written and verbal communication
  • Basic Math Competence
  • Payment Processing
  • Refunds and exchanges
  • Daily Reporting
  • Self Motivation
  • Team Player
  • Direct Patient Care
  • Patient Assessments
  • Patient Management
  • Health and safety compliance
  • Ambulation Assistance
  • Documentation And Reporting
  • Resident support
  • Moral conduct
  • Dementia Care
  • Multitasking
  • HIPAA Compliance
  • Emotional Support
  • Adaptability
  • Emergency Response
  • Incident Reporting
  • Preventive Maintenance

Certification

*Medication Manager

*Essentials in HIPPA

*Care of Residents with Dementia in AL

*Dementia Care:Performing ADL's

*Harrassment in the Workplace

*Helping Friends and Family with Dementia Care

*Managing Elopment

*Fire Safety

*Natural Disasters and Workplace Emergencies

*Measuring Vital Signs

*Bloodbourne Pathogens and the Use of Standard Precautions

*Communication and People with Dementia

*Dementia Care: Challenging Behaviors


Timeline

Cashier

Kwik Star
06.2024 - Current

Resident Assistant

Edencrest at the Tuscany
01.2024 - 05.2024

Kitchen Assistant

Caseys General Stores Inc
08.2023 - 12.2023

Resident Assistant

Windsor Manor Assisted Living
02.2021 - 02.2022

Sanitation Worker

Purfoods
04.2020 - 02.2021

Developmental Specialist

Behavioral Technologies
01.2019 - 04.2020

Caretaker

Universal Pediatrics
01.2018 - 02.2019

High School Diploma -

Colfax-Mingo

Similar Profiles

CREATE PROFILE
Whitney Horrach