Whitney House

• Waxes clients various bodies using hard wax.

• Maintained clean and sanitary workspace.

• Advised clients on proper home-care regimens.

• Scheduled return clients and handle walk in customers daily.

• Increased salon revenue through upselling at-home products and providing excellent care.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

• Greeting and signing in all showroom visitors.

• Assist the Account Managers by facilitating the sales process, including taking customer payments.

• Providing the status of orders, answering customers' questions, and signing out samples.

• Answering the phones and asking the customer questions to help direct them to the right salesperson or provide them with answers.

• Explain the benefits of ProSource to trade professional prospects and homeowners, and proactively invite them into the showroom.

• Schedule appointments for showroom tours with prospective members.

• Update the showroom floor with new products and pricing.

• Assisting the sales team to deliver a consistent and exceptional customer experience.

• Assisted with keeping the sales area and showroom in opening ready condition.

• Build rapport with the vendors through communication regarding the orders that were placed with them on behalf of the Account Managers.

• Utilize CRM system and internal software for sales entry, bookkeeping, and customer relationship, Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance.
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• Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.

• Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

• Kept records of client needs and preferences and services provided.

• Cultivated interpersonal skills by building positive relationships with others.

• Utilized advanced tracking systems to monitor and coordinate trucking operations, ensuring timely and efficient deliveries.

• Collaborated with drivers, dispatchers, and clients to provide real-time updates, demonstrating excellent communication and problem-solving skills.

• Demonstrated proficiency in data entry, maintaining accurate and up-to-date records of shipments, routes, and delivery statuses.
• Played a key role in optimizing route efficiency, resulting in a [mention any quantifiable improvement, eduction in delivery time.

• Addressed customer inquiries and concerns promptly, fostering positive relationships and enhancing customer loyalty. Delivered exceptional customer service by actively listening to customers' needs and providing tailored solutions.
• Managed a high volume of incoming calls and emails, resolving issues and ensuring customer satisfaction.
• Utilized strong people skills to de-escalate tense situations and maintain a positive customer experience.
• Consistently achieved or exceeded customer service metrics, earning recognition for outstanding performance.
• Demonstrated strong attention to detail and accuracy in processing orders and maintaining customer records.

Screen calls from customers seeking to refinance or purchase new loans. Obtaining the information needed before transferring calls to a licensed specialist.

• Assisted teachers with supervision and care of group of [Number] children.

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.

• Supported student physical, mental, and social development using classroom games and activities.

• Assisted in basic childcare needs

• Interacted with customers to provide information in response to inquires about products and services.

• Answered questions about company offerings with knowledgeable responses about products and services.

• Answered calls, took messages, and transferred calls to correct individuals.

• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

• Completed daily cold calling and outreach to build sales pipeline.

• Followed up with customers to solicit further sales.

• Identified and contacted customers with overdue accounts to address payment status.

• Worked in call center environment handling manual and automatically dialed outbound calls.

• Achieved performance goals on consistent basis.

• Assisted in managing the customer retention.

• Active point of contact for high priority business issues.

• Scheduled service appointments for customers needing appliance repairs.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Updated account information to maintain customer records.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Investigated and resolved customer inquiries and complaints quickly.

• Managed timely and effective replacement of damaged or missing products.

• Resolved customer complaints and maintained clean and tidy checkout area.

• Met customer service goals and exceeded customer expectations.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

• Processed customer orders and accurately handled payment transactions.

• Counted money in drawers at beginning and end of each shift.